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Identity Verification issue / Visual verification Issue. Unable to Connect / Conversation ended.

hamzasajid49
Active Member
Hamza S Member Since: Sep 11, 2019
1 of 4

I received a message to verify my Identity.
After Document verification successfully when I chat with the Community Bot He tries to connect with the team for Visual Verification and then I get these messages from the bot
"Conversation ended"
"Unable to connect".

What should I do now for Visual Verification?
I have a stable internet connection as well for video calls.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
BEST ANSWER
2 of 4

Hi Hamza,

 

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola

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christle_garcia
Active Member
Christle G Member Since: May 17, 2020
3 of 4
I am a new in upwork and I have an issue with visual verification it does not work how can you assist me thank you
pradeephele
Moderator
Pradeep H Moderator Member Since: Jan 11, 2021
4 of 4

Hello Christie,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

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