Jan 30, 2021 06:09:16 AM by Hamza S
I received a message to verify my Identity.
After Document verification successfully when I chat with the Community Bot He tries to connect with the team for Visual Verification and then I get these messages from the bot
"Conversation ended"
"Unable to connect".
What should I do now for Visual Verification?
I have a stable internet connection as well for video calls.
Solved! Go to Solution.
May 15, 2021 05:05:03 PM by Christle G
May 15, 2021 08:48:10 PM by Pradeep H
Hello Christie,
One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep H.
Jan 12, 2022 01:03:24 AM by Ripon Deb N
I am facing some problems at step 2 which is visual verification you see on the picture attached. The problem is while I go to step 2, I get no output. Please help me.
Jan 12, 2022 01:11:35 AM by Goran V
Hi Ripon,
Could you try to clear your cache and cookies or log in via another browser to start the second step of the process? Thank you.