ID Verifcation Process

[Laily B]

Please Give me ID Verification Link...

[Vladimir G]

Hi Laily,

As Valeria already posted, ID verification isn't required for your account at this time and users can't request identity verification. If you are required to verify your identity, our team will send you a notification with instructions and the link.

[Anna K]

Hi, I applied for a job and Upwork tells me : "Your phone number is verified! Now, please upload your ID." That's fine. But when I try to upload a copy of my passport which is in jpg format, i get the following error message: "Your request could not be processed. Please contact support".. Need your attention!

[Vladimir G]

Hi Anna,

I see the request for ID verification was sent to you a while back. Please contact Support and our team will assist you with uploading the required documents.

[Ladie May C. A]

Hello everyone,

I would like to humbly ask some help about Upwork's ID verification process. I have tried uploading my ID for verification process but it only says, "Your request could not be processed. Please contact support".

I have entered all the information being asked and have uploaded a .JPG file of my scanned ID. Please advise how can I solve this issue. I wanted to reply to job invitations but the ID verification process is preventing me in doing so. I feel bad that I may miss good opportunities due to this issue.

I would truly appreciate any help from you. Thank you.

Sincerest regards,

Ladie May

[Vladimir G]

Hi Ladie May,

I'm sorry about the problem you're experiencing with uploading your documents for ID verification. Can you please confirm the file you're trying to upload doesn't exceed 25mb in size? 

I see you contacted Support recently and our team is investigating this issue. Please continue communicating with our team only through the open ticket to avoid any unnecessary delays.

[Ladie May C. A]

Hello Vladimir,

Thank you so much for your response.

Yes, the .JPG file that I have uploaded did not exceed the 25mb file size limit. It is only 9.4mb to be exact.

I haven't received any update from the support agent I have contacted yesterday. How long does this issue usually takes for it to be resolved?

Thank you once again!

Regards,

Ladie May

[Vladimir G]

Hi Anna, Ladie May and Karl Alejandro,

I've checked with the team and can confirm there is an issue which is preventing you from uploading documents for ID Verification. I've escalated your reports and our team is working on resolving the issue as soon as possible. 

Thank you for your patience.

[Ladie May C. A]

Thank you, Vladimir!

[Ladie May C. A]

Hello Vladimir, 

Is there any progress with the ID verification issue we are currently experiencing?

There are a lot of opportunities I am already missing due to this ID verification issue because I can't apply to any job.

Please help. 

Yours truly,

Ladie May