I have followed up with the team about your name change request and ID verification and they will provide you with more details as soon as possible. Meanwhile, you should still be able to send proposals.
Thank you for your patience.
I have checked your account and it doesn't look like you are required to complete ID verification at this time. You will be informed if it's requested.
Please tell me where do i upload my id verification information. I have National ID only and no other billing like watter or electricity bill registerd with my name so what should i do?
Please open the private message I just sent you and use the secure link to upload requested documents and personal information.
If you can't provide a utility bill in your name and address, you can use a bank statement, credit card statement or any other monthly bill that meets the criteria outlined in this help article.
I am a new user in upwork. I had requested to changed my name and was asked to do ID Verification.
I have a problem with the second step "proofing of address". Currently I am living abroad, my utility bills and phone bills are under my husband's name. I only have my language school fees bill that has my name and my address. Can I submit this bill? If yes, which document type shall I choose "Bank Statement / Utility Bill / Municipal Bill?
Thank you for helping me.
You can use your language school bill as long as it contains your name and address and the name and address of the school. You can select "Municipal Bill."
The team will let you know if there are any issues with the documents you submit.
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