Identity Verification

Vladimir G · Jan 26, 2017 01:05:21 AM

Hi Monica,

Could you please check your email and let me know if you received the notification with instructions our team sent?

Pankaj S · Feb 21, 2017 07:10:03 AM

Hi,

I'm interesting in Identity Verification. Please, could someone help me with the link?

Thanks

Valeria K · Feb 21, 2017 08:26:27 AM

Hi Pankaj,

It doesn't look like you are currently required to complete ID verification. If it's required in the future, you'll receive a notification from the team.

~ Valeria

Aleksandr V · Jan 31, 2017 06:40:01 AM

Hi,

I'm interesting in Identity Verification. Please, could someone help me with the link?

Thanks

Vladimir G · Jan 31, 2017 07:20:22 AM

Hi Aleksandr,

Users are prompted to verify their identity in case verification is requested for their account, but can't initiate this process. It doesn't look like you're required to undergo ID verification at this time.

Arifur Rahman D · Feb 6, 2017 10:50:25 PM

its say to verify my identity via video call. and for this to chat with an agent. but i cant chat with agent . i dont get the page.. how to chat with agent?

Renny Jose T · Mar 9, 2017 06:22:11 PM

This is the same problem I am also having . I have raised a Ticket on this but s not yet solved. I am unable to bid due to this.

Avery O · Mar 9, 2017 08:50:04 PM

Hi Renny Jose,

The team will get back to you via your open ticket.

-Avery

Renny Jose T · Mar 9, 2017 09:19:11 PM

The response from the support team is always very canned and does not seem to have understood the issue , I have clearly mentioned that I have tried all options like

a. Clearing Browser

b. Signout

c. Different machines to rule out any machine specific issues

None seem to work and in one of the In one of the community mails I have also noticed that Chat is enabled for some profiles and being a new Freelancer I might not have access .

Please see https://community.upwork.com/t5/Freelancers/I-need-LIVE-CHAT-option/td-p/70535

On one hand I am asked to have a video chat and on the other hand I dont have access and that seems to be the issue which has to be corrected otherwise this is a deadlock

Avery O · Mar 9, 2017 09:48:55 PM

Hi Renny Jose,

Not having the chat option does not affect video-chat verification. Because of the volume of users we are unable to provide all support options to everyone.

The support team will escalate your ticket to the right department so that your issue can be addressed.

-Avery