That is our support page, when you click on the link please sign in. After you sign in you will see at the top "My Requests" in this you will find an open ticket with detail instructions how to finish this process. If you need further help let ue know.
Has anyone gone through this process? How long does it generally take? It has been over a month since I submitted my ID for "ID Verification". This is the reply I get from support when I ask for a status update, "I would like to let you know that a follow-up was made regarding your identity verification. According to them, they have a high volume of tickets right now and that your request will be processed in the order received. It does not necessarily mean anything is wrong, they are just backed up and you will receive a response via e-mail once processed." It takes them almost 5 days to reply to me as well. I am assuming that someone else here has completed the process since they have such a high volume of tickets that it takes more than a month. I can't image the actual process of outsourcing this kind of work takes more than 24 hours. In the mean time, they won't release my funds to me. The whole site is a scam, once you make enough money. They just find excuses to freeze your account.
You are currently not able to apply for new jobs because your profile doesn't meet Upwork requirements and was not accepted during the review. You need to expand your profile overview and add more information about your skills, tools you use and exprerience you have as a graphic designer. Make sure you fix grammar and punctuation errors as well.
Please, refer to the notification that was sent to you earlier for more information and instructions.