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Identity Verification

Active Member
Clavel P Member Since: Jul 27, 2018
1 of 2

Hi Team,

 

I tried uploading my government-issued ID earlier for Identity Verification since I just also changed my last name(This is still under review though, I just changed it minutes ago ). However, for some reasons, the system is not accepting my ID. Though I followed the guidelines which are as follows:

  • The ID must include your name, photo and date of birth.
  • Showing all four corners of your ID
  • In color and at least 200 dpi
  • PNG, JPEG, PDF or BMP

    Would it be possible that it's not accepting it coz my last name that is currently showing in  Upwork is different from the ID that I'm trying to upload? Do you think it will be best to hold off uploading my ID after my last name change is approved? 

    Thanks in advance Smiley Happy
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Clavel,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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