Identity information verification again?

[robert-lopez]

I've been using this platform for quite some time and suddenly I cannot make a withdrawal because an identity verification team will need to verify my identity again? I submitted another scanned image of passport and ID.

This is so sad, I don't really get many jobs here. I got bills to pay too.

Does anybody experience this before?

[webdes_99]

Hi, I have the same problem. After video call verification I wait a few weeks but nothing happens.

[jmlaidlaw]

Does the photo you are using match the "you" in real life, for purposes of verification?

[webdes_99]

yes

[iam_shoaib6124]

Hi Dear Janean L, Can you help me to verfy my identity again. Please I need your help please help me.

[iam_shoaib6124]

Dear Goran V, I need your help urgently, I make call to your company agent to verify my identitiy, but the reject this, I want to make new call to verify my identy more then 3 days ago they do not open the open the still ask we are review your identitiy It takes about up to 1 business day. 

Please help me!

[iam_shoaib6124]

Dear Joanne Marie, I need your help to solve my problem, I make call to upwork 2 days ago. They reject the identry. I want to again make video call to them to solve my problem. Please help me to solve my problem.

[iam_shoaib6124]

Hello upwork team. I make video call to your agent to verify identity, but he rejected it. Please solve my problem and again verify my identity as soon as possible please

[JoanneP]

Hi Rana Shoaib,

Could you please try to initiate the video call again using Mozilla Firefox? Please let us know if you encounter any issues so we can check further. Thank you. 

[iam_shoaib6124]

Yes My Dear Upwork team I am ready to verify my identity again using
mozilla firefox

[iam_shoaib6124]

Yes, Dear Jonne Marie P I am ready to initiate video call again using Mozilla Firefox.

[JoanneP]

Thank you for confirming, Rana Shoaib. 

Please click on the start chat button to get started. One of our agents will assist you in completing the video chat. 

[iam_shoaib6124]

Please Dear tell me where this start button is located

[JoanneP]

Hi Rana Shoaib,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[d5b4d5d7]

I have verified my identity once and uploaded the ID card picture and visual verification also but now they are telling me to do this again. and to make things worse there is no option here to do that again. It has been over 2 weeks and still the process is in working. idk whats happening here.