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Robert Jr's avatar
Robert Jr L Community Member

Identity information verification again?

I've been using this platform for quite some time and suddenly I cannot make a withdrawal because an identity verification team will need to verify my identity again? I submitted another scanned image of passport and ID.

This is so sad, I don't really get many jobs here. I got bills to pay too.

Does anybody experience this before?

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Robert, 

Please allow up to 24 hours for the review to be completed, once this is finished our team will reach out to you with more details. Thank you.

~ Goran
Upwork

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38 REPLIES 38
Joanne's avatar
Joanne P Retired Team Member

Hi Robert, 

 

Upwork routinely ask freelancers and clients to verify their identities to help keep Upwork safe. To resolve this please follow the instruction and provide the documents requested. If the team needs any further information from you, they will let you know. Thank you!

~ Joanne
Upwork
Robert Jr's avatar
Robert Jr L Community Member

Hi Joanne, 
I already tried two attempts submitting my documents, yesterday and today,
I'm still waiting for a reply. Thanks for the info.

Best Regards, 
Robert

Goran's avatar
Goran V Retired Team Member

Hi Robert, 

Please allow up to 24 hours for the review to be completed, once this is finished our team will reach out to you with more details. Thank you.

~ Goran
Upwork
Robert Jr's avatar
Robert Jr L Community Member

Hi Goran, 
I'm still waiting for an email regarding this matter. Still none.
Can I just try to make a withdrawal again but It might request another identification issue?
I just got a job request earlier from my client and I don't if I should open up this to her.
Can you please help.  Thanks!

Best regards,
Robert

Avery's avatar
Avery O Community Manager

Hi Robert Jr., 

I checked your account and can see that this has already been resolved. Are you seeing a notification where you're being asked to verify your identity?

 

I did a little digging on your account and found that the previous document you submitted didn't pass the verification. Please submit a valid document through the secure link for your ID-verification to be processed. 


~ Avery
Robert Jr's avatar
Robert Jr L Community Member

Hi Avery, thanks I will try again. I was waiting for an email.

Regards,
Robert

Robert Jr's avatar
Robert Jr L Community Member

Hi,
I see that my passport got expired, I have no plans on renewing this yet,
I don't have any plan leaving the country.

I don't know why they are rejecting my Social Security ID, maybe its old.
I submitted my tax identification card but it's really old too, I don't know if that will work.

Can you please help me what ID is acceptable? I may need to re-apply
Thanks!

Regards,
Robert

Goran's avatar
Goran V Retired Team Member

Hi Robert,

One of our team members will reach out to you shortly and assist you further via ticket. Thank you.

~ Goran
Upwork
Robert Jr's avatar
Robert Jr L Community Member

Hi Goran,

No one is still contacting me regarding this matter.
I already applied for a new Government Tax ID and submitted this but it seems like it doesn't recognize it.
I also applied for a new Government Social Security ID but this will take some time to process.
Do you accept NBI clearance? What else do you need? Can someone please help me? 

Thank you,
Robert

Goran's avatar
Goran V Retired Team Member

Hi Robert,

I just checked your account and I can see that our team has reached out to you last Friday on your ticket number ending in 424. If you have any additional questions please post them on your ticket, thank you.

~ Goran
Upwork
Robert Jr's avatar
Robert Jr L Community Member

Hi Goran,
After ticket ending in 424, no one contacted me.
I just upload a brand new Government TIN Id yesterday and it's rejecting it, please see attachment.

also, I'm asking what type of documents do you accept? Do you accept Voters ID, Postal ID, NBI Clearance, Police Clearance? I'm trying to get the least Identification that is easy to get, some other identification could take some time and money. This is the only job I have. PLEASE HELP ME. Thanks!

Regards,
Robert


Avery's avatar
Avery O Community Manager

Hi Robert Jr., 

It looks like your ID was once again rejected. I will go ahead and follow up your ticket with the team, and will also confirm about the acceptable IDs that can be submitted for this type of verification.


~ Avery
Robert Jr's avatar
Robert Jr L Community Member

Thanks

Robert Jr's avatar
Robert Jr L Community Member

Do you accept police clearance?

Goran's avatar
Goran V Retired Team Member

Hi Robert,

 

Please comment back on your ticket from last Friday and post your questions there, our team will receive them and assist you further. Due to private details involved in this case I can`t assist you publicly in our Community. Thank you.

~ Goran
Upwork
Jason's avatar
Jason J Community Member

Hello Sir Robert, what ID did you use to verify your acc. I was planning to have police clearance but I don't know if it is acceptable because it's not on the list.

Robert Jr's avatar
Robert Jr L Community Member

I think it was my NBI clearance. Any government ID (not expired) with clear picture, address and signature will do. It needs to match all the info. in your profile.

Jason's avatar
Jason J Community Member

will Police clearance work?
Avery's avatar
Avery O Community Manager

Hi Jason, 

Only the IDs listed in this article are the accepted documents for verifying your account. 

Let us know if you have further questions and our team will assist you further.


~ Avery
Robert Jr's avatar
Robert Jr L Community Member

Hello Avery, can you please help me. My identity was successfully verified but I can't still make a withdrawal, what is wrong? can you please help?

Thanks,
Robert

Avery's avatar
Avery O Community Manager

Hi Robert, 


It looks like the limitation to your account has already been lifted. Are you still unable to withdraw your earnings to your payment method? 


~ Avery
Robert Jr's avatar
Robert Jr L Community Member

Hi Avery,
I still can't make a withdrawal. I'm not sure if 24hrs has passed already. Do I still have to wait? Thanks.

Regards,
Robert

Goran's avatar
Goran V Retired Team Member

Hi Robert,

Please log out and log in again, the limitation on your account was lifted and you should be able to withdraw your funds. Thank you.

~ Goran
Upwork
Robert Jr's avatar
Robert Jr L Community Member

Hi Goran,
I still can't. Please check my attachment. I already log out and also tried to clear my browser cache
and I'm still seeing that warning sign. Please help. Thanks!

Regards,
Robert

**Edited for Community Guidelines**