Dec 23, 2020 12:46:12 AM by Ibrahim M
For my current identity verification the website is asking only for a passport or a Visa to upload, but I don't have neither kind of documents. I only have a national ID. How can I verify my identity? And how that affects me if not verified.
Solved! Go to Solution.
Dec 23, 2020 09:45:35 AM by Bojan S
Hi Ibrahim,
Thank you for your patience. We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Dec 23, 2020 03:12:27 AM by Aleksandar D
Hi Ibrahim,
I will look into this further and will get back to you once I have more information.
Thank you.
Dec 23, 2020 09:45:35 AM by Bojan S
Hi Ibrahim,
Thank you for your patience. We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Dec 23, 2020 09:49:20 AM by Ibrahim M
I don't suppose there is a live chat experience you are providing here for support queries. Right?
May 13, 2021 07:30:40 PM by Ahmed K
Hi, I'm in the same situation, having only the national ID, I already verified my identity a year ago via a video call but now I'm getting a message asking me to upload a Visa or a Passport, what should I do?
May 13, 2021 09:31:48 PM by Pradeep H
Hello Ahmad,
You can submit your national ID as well to complete your ID verification on your account. Feel free to message if you need further assistance.
Thank you
Pradeep H
Apr 14, 2022 01:11:02 PM by Abd-El-Rahman K
What should I choose in the process as there are only two options (Visa and Passport)?
Apr 14, 2022 04:23:02 PM by Joanne P
Hi Abd El-Rahman,
I checked and it looks like you have submitted the requirements for verification already. Please allow time for the verification team to review. Thank you!
Jun 21, 2021 05:26:57 PM Edited Jun 21, 2021 05:28:06 PM by Ahmed H
Jun 21, 2021 07:13:51 PM by Joanne P
Hi Ahmed,
I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.
Jun 21, 2021 07:44:51 PM by Ahmed H
Jun 21, 2021 09:54:21 PM by Joanne P
Hi Ahmed,
Please allow our team time to review your case. They will update you directly on the ticket once they have completed the review. Thank you for your patience.
Jun 23, 2021 05:01:49 PM by Pallavi N
Hi,
I'm also facing same issue. I'm not able to make proposals to job. I have already verified my identity using my passport of Indian origin and it's been approved. Now when I try to make proposals I'm asked to verfiy identity again with driving license, US passport or green card or state which I don't have. How can verify my identity? Please help me here quickly, thank you so much.
Pallavi
Jun 23, 2021 06:15:04 PM Edited Jun 23, 2021 06:15:27 PM by Joanne P
Hi Pallavi,
I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.
Jan 19, 2024 11:33:19 AM by Eyob W
I do have the same trouble with my ID verification. I have national ID and the platform requests only for passport. I will look forward to your help.
thanks,
Jan 19, 2024 01:00:20 PM by Annie Jane B
Hi Eyob,
Thanks for reaching out. Freelancers requested to submit identification documents should submit any of the documents listed during the verification process. Please note that the list of documents is different for each country.
If you do not have any documents from the list, you can submit a different government-issued photo ID, ensuring it’s unexpired and valid. This will trigger a manual review process.
Jan 7, 2021 08:43:03 PM Edited Jan 7, 2021 09:52:20 PM by Joanne P
Hello sir,
i don't have National ID ,passport , i have just my Secondary School Certificate Register card .
can you help me please, how I will verify my account?
Jan 7, 2021 10:03:06 PM by Joanne P
Hi Rahat,
I've escalated your concern to our team. One of our team members will reach out to you directly via a support ticket.
Mar 14, 2021 01:14:30 PM by Muhammad H
Hi...
I have only my National Id card for verification...But my image on id card is old...My id card image does not match my selfie Now...Please help me Now how I am verified.
Thanks.
Mar 14, 2021 02:26:57 PM by Luiggi R
Hi Muhammad,
The team has reached out to you regarding your verification process through this support ticket. Kindly follow up and continue to communicate with them if you have any questions so that they can assist you more effectively.
Thank you.
Jun 2, 2021 10:37:33 AM by Muhammad U
Hi,
I have the same issue
I have only my National Id card for verification.But my image on id card is old.My id card image does not match my selfie Now.Please help me how I am verified.
Thanks