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Clecio's avatar
Clecio d Community Member

Identity verification

It says here that I need to wait up to 1 business day to get a identity verification. However, I've waited for months and nothing happens. I did a video verification already, so please help me to verify my identity right now. Very grateful frold now.
12 REPLIES 12
Avery's avatar
Avery O Community Manager

Hi Clecio, 


I checked your account and I don't see any pending verification on our end. Are you seeing a notification regarding identity verification in your account?


~ Avery
Clecio's avatar
Clecio d Community Member

Yes. I'm seeing a message that says me to wait 1 business day. 


Take a look at the screenshot that I've sent as attachment.
Goran's avatar
Goran V Retired Team Member

Hi Clecio,

 

Thank you for sharing the details. Please allow up to 24 hours for the review to be completed, once its done our team will reach out to you with the results. Thank you.

~ Goran
Upwork
Clecio's avatar
Clecio d Community Member

Thanks
Clecio's avatar
Clecio d Community Member

I'm still waiting for the identity verification 😞
Bojan's avatar
Bojan S Community Manager

Hi Clecio,

 

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

 

Thank you for your patience.

 

~ Bojan
Upwork
Clecio's avatar
Clecio d Community Member

Still waiting
Goran's avatar
Goran V Retired Team Member

Hi Clecio,

 

Our team just updated your account with the results of the review. Please go to Settings > Identity > and follow the steps on how to complete the verification process. Thank you.

~ Goran
Upwork
Clecio's avatar
Clecio d Community Member

I sent the document please verify my identity asap
Clecio's avatar
Clecio d Community Member

I'm from Brazil and I'm having trouble when trying to verify my identity. Cause upwork system don't recognize my identity
Valeria's avatar
Valeria K Community Member

Hi Clecio,

 

It looks like you are all set. Your verification has been reviewed and accepted. The verification badge is now showing on your profile.

Let us know if you have any further questions. 

~ Valeria
Upwork
Clecio's avatar
Clecio d Community Member

I'm still waiting for the identity verification