Identity verification

[nogueira-tamara]

Hello, my verification identity has already been verified, but I am receiving the following message "Action required: To avoid additional account restrictions, you must complete your identity verification video call with Upwork. You can initiate this call by chatting with an agent here." How do I solve this?

[LuiggiR]

Hi Aila,

I see that our team has reached out to you regarding this via a support ticket. Be sure to follow the steps that were provided to you so they can further assist you.

Thank you.