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Identity verification


I received a request for Identity verification, send scan my International passport and Russian passport (2 pages, main and address page), but received the answer that the documents are fake and my account is deactivated, but it is not.

After I make photos with myself and my passport (Russian ), send it to support, and support doesn't answer me.  

I did not do anything contrary to the rules of Upwork, how I can resolve it ? 


I'm in Indonesia now, and my international Passport in visa extension now, I have only scan of it. I can make the picture with International Passport, when I'll get from immigration office. 


What address should I confirm, where am I now or the address of my bank account?




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