Petra R wrote:
Susanne T wrote:
It would be much less of an inconvenience if Upwork just contacted the freelancer first instead of starting by contacting the cllient, don't you think?
No, I don't. It's the client's money in Escrow, after all, so yes, both parties are contacted. Why would it be "much less of an inconvenience" and to whom if the freelancer was contacted first? How would it make much, or even any, difference?
It would be less of an inconvenience to the client, surely. I agree with Susanne - in this situation, I would prefer it if Upwork contacted me first and then I'd promptly sort things out myself. I would be embarrassed if a client got an email saying that there was a problem with their project; I would feel like I had failed to manage things properly.
Susanne T wrote:
I understand that. But the advantage of setting up one milestone is that ALL the money goes into escrow up front. When it's a milestone, the client will only fund the milestone.
Clients can also fund several or all milestones in advance
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