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If a client ends the contract and send us refund request. Will it effect JSS if i approve request?

A client discussed the project with me, he agreed. and created a milestone. I have accepted the contract. Then he shared his website's credentials, That were wrong... I asked him within 5 minutes to please check for credentials and resend them to me. but he did not reply to me for 3 days. and then he requested for refund and ended the contract.

I have two questions.
1. if ending the contract will it affect my profile i.e JSS.
2. what can I do with him? I asked him kindly, for the reason, but he did not reply to me. He is still online.

Retired Team Member
Retired Team Member

Hi Muhammad,


When a contract is ended both parties will be able to provide feedback for each other. The feedback you will receive from your client will be included in your Job Success Score calculation. To learn more about the factors included in your calculation, check out this Help Article. Thank you.

~ Goran
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