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If a job/project shows someone was "Hired" below the details, is that project no longer open?

johnhammell
Active

I'm new to Upwork and have been reviewing a lot of jobs/projects in the past two days.

 

If a job is still in the job search results, does that mean the job is still open / unfilled?  Often there are simple projects where it shows below the details that someone was "Hired."

 

Does that mean the job is no longer active?  If so, then why do jobs like that still show in the search results?

 

I need some clarification on this as I do not want to be wasting credits for connections by making proposals for jobs/projects which have already been filled.

 

Thanks,

 

John

45 REPLIES 45

Agreeing with Tiffany. I don't have much difficulty identifying the jobs that aren't applicable to me and checking the hired number before applying. I purchased connects during my first few months at Upwork as I was still trying to find my niche and learning the ropes. But I don't think I've run out of connects in over a year.

 

I have learned to be efficient in making proposals and choosing gigs, that's just part of being a freelancer. If I were applying for jobs in the 'real world' I probably wouldn't know everything about the status of the job either. 

I am in a different field (graphic design) and I see job postings all the time that are still active and also show that the client has made a hire. I believe all of this could be solved if clients simply had to say that the job is closed, or that they are still looking for additional freelancers and answer additional pertinent questions. They could just check a check box to implement this. It's really not complicated, but in absence of this simple solution look at the mess and misunderstandings this has caused and the hundreds of wasted hours people have spent commenting on this.

Ooooookaaayyy....

John M wrote:

I am in a different field (graphic design) and I see job postings all the time that are still active and also show that the client has made a hire. I believe all of this could be solved if clients simply had to say that the job is closed, or that they are still looking for additional freelancers and answer additional pertinent questions. They could just check a check box to implement this. It's really not complicated, but in absence of this simple solution look at the mess and misunderstandings this has caused and the hundreds of wasted hours people have spent commenting on this.

 


 Clients DO have to choose whether or not to leave the job open when making a hire.

Shouldn't  transparency let free-lancers know whether a closed job involved at least one hire, or none? If the NONE percentage is very high, it means the wise free-lancer would be far more selective in submitting proposals to established Upwork clients.

 

Or am I missing something -- I have something like 50 proposals, 47 of which are CLOSED with no apparent indication of the outcome of the process.  What does this tell me?

It's not in Upwork's best interest to close the job, regardless of whether the client wants to keep it open or not. Upwork wants you to think you have a shot, that way you'll burn through your Connects faster and have to buy more through them. And now with this new policy where you have to pay to submit a proposal, it's only going to get better for them...that is until freelancers start their mass exodus from this site.

 

Think this through, Upwork. Just like with Uber -- when you piss off your talent pool by lowering their income potential, sooner or later they're not going to use you anymore. Short-sighted, to say the least.


Steven C wrote:

It's not in Upwork's best interest to close the job, regardless of whether the client wants to keep it open or not. Upwork wants you to think you have a shot, that way you'll burn through your Connects faster and have to buy more through them. And now with this new policy where you have to pay to submit a proposal, it's only going to get better for them...that is until freelancers start their mass exodus from this site.

 

Think this through, Upwork. Just like with Uber -- when you piss off your talent pool by lowering their income potential, sooner or later they're not going to use you anymore. Short-sighted, to say the least.


Well, if a bunch just leave, I guess technically they've just increased my earning potential so clients don't have to wade through the trash. It seems to me like their *actual* talent pool isn't really pissed about this.

bundie702
Community Guru

I have noticed that as well. Last week I was offered a contract, and when I checked the job it said "Hired: 1." I ended up declining the contract (client offered me less than what I considered acceptable). So maybe it shows "Hired" if an offer is made, even if it's not accepted...?

vladag
Community Manager
Community Manager

Hi Bettye,

 

No, only accepted offers count as hires.

Untitled
catbill
Ace Contributor

Because we pay for Connects, I believe that it is unethical to let freelancers apply for jobs when a position is no longer available.   It is also time-consuming and frustrating to sort through numerous listings that are no longer open.

 

When I first started, it never occurred to me that filled positions would still pop up.  So, I assumed that "Hires" in "Client Activity" refers to the number of positions to be filled.  Surely I am not the only one to have made the mistake of trusting that the system would make sense and be fair.   

 

The default should be that once someone is hired, job posts should no longer be available unless the client intentionally chooses another option.  Also, posts should automatically close after a certain period of time unless clients intentionally choose not to close them.  

 

Without waiting for an overhaul of the system, Upwork could make a simple, small change that would demonstrate a good-faith effort to increase transparency for freelancers.  They could clarify the status by changing "Hires" to "Hired" under "Client Activity."  I doubt that this could possibly be considered a difficult thing to do. 

It's been a few months since I've hired someone new, but from memory when I hire someone I have the option to either "close the job and notify the other applicants" or to leave the job open. I always close it (and I *think* but can't guarantee that that is the default) but other clients may have their own reasons for keeping a job open.

Even if they don't and the job remains open,  it usually shows as '1 hire' and then if you scroll down to jobs 'in progress' it will show if that particular job has been awarded - a bit of a workaround, but it is there. So  it is worth checking that bit before sending a proposal.

Yes, it certainly involves rigamarole that we should not have to go through.  

 

What is even more frustrating and inexplicable is that this important information should be in the supposed "Help" area but it is not.  It seems that the only way to really understand how this platform works is to spend precious time reading through numerous posts in these forums.  

 

A well-designed website should not require us to spend much time figuring out how the features are supposed to work and the company should provide insights that are easy to find. 


@Cathy C wrote:

Because we pay for Connects, I believe that it is unethical to let freelancers apply for jobs when a position is no longer available.   It is also time-consuming and frustrating to sort through numerous listings that are no longer open.

 

When I first started, it never occurred to me that filled positions would still pop up.  So, I assumed that "Hires" in "Client Activity" refers to the number of positions to be filled.  Surely I am not the only one to have made the mistake of trusting that the system would make sense and be fair.   

 

The default should be that once someone is hired, job posts should no longer be available unless the client intentionally chooses another option.  Also, posts should automatically close after a certain period of time unless clients intentionally choose not to close them.  

 

Without waiting for an overhaul of the system, Upwork could make a simple, small change that would demonstrate a good-faith effort to increase transparency for freelancers.  They could clarify the status by changing "Hires" to "Hired" under "Client Activity."  I doubt that this could possibly be considered a difficult thing to do. 


Cathy, I completely agree with this. I hope UpWork sees this discussion page and specifically your suggestion because it is dead-on. These were my exact thoughts as well.

I agree with the person who wrote before: ---------- "When I first started, it never occurred to me that filled positions would still pop up.  So, I assumed that "Hires" in "Client Activity" refers to the number of positions to be filled.  Surely I am not the only one to have made the mistake of trusting that the system would make sense and be fair.   Because we pay for Connects, I believe that it is unethical to let freelancers apply for jobs when a position is no longer available.   It is also time-consuming and frustrating to sort through numerous listings that are no longer open."  -------

 

When I started in Upwork, I am sure that I have lost some bids also. Meaning that I am pretty sure that I have bid for projects that were already fulfilled. I trusted the system also. In the first 3 months at least I have to stop bidding for a couple of days at the end of the month because I have used all my biddings. It makes me mad when I realized that projects being assigned to some translator are still there.

 

I read all the answers here in this post a few minutes ago and I am surprised to find out that Upwork did not settle that problem. Maybe I misunderstood something.

 

Is there some Upwork employees (paid by Upwork)  here, that can give the exact reason why those jobs are still appearing under "find work" or "find jobs"?????????

re: "Because we pay for Connects, I believe that it is unethical to let freelancers apply for jobs when a position is no longer available."

 

Why do you pay for connects?


I don't.

johnhammell
Active

It's been 1.5 years since I first started this discussion thread. I'm glad to see that Upwork staff members have taken notice of the issue and that there has been good consideration of the issue by those commenting here.

 

The week I started this discussion was right after I joined and spent some time over the course of a week or two searching for projects and submitting proposals. During that time I came across many projects still open/listed despite already having hired a freelancer for the project (and no indication of the project hiring more than one freelancer).

 

This past week, 18 months later, I've returned to Upwork and have spent a bit of time here again (and did land my first small project which was a good experience). However, again I have noticed quite a few job/project postings that remain open for proposals despite the client having already hired a freelancer. Notably, the small project that I landed this week specified at the very top of the project details "Needs to hire 5 Freelancers," so I immediately knew that they were still open to hiring additional freelancers even though one was already hired.

 

Open projects that have already hired a freelancer, without any indication at all that they want additional freelancers, simply causes confusion.

 

When I see those projects I wonder if maybe the client has simply become unresponsive and is no longer maintaining their job listing, or maybe they hired a freelancer and are happy but do not know how to close out the listing, or as has been mentioned by others in this discussion, a least desirable possibility, that maybe Upwork leaves those listings open so that freelancers waste connects on already closed jobs and run out sooner so they purchase more with the intended result of generating additional $ for Upwork. Sorry to suggest that last point and I have no idea if it is actually happening, but I am simply wanting to express the impression/feeling I get when jobs are left open that have already been filled by a freelancer without any indication at all that the client is wanting to hire additional freelancers. There shouldn't be that type of uncertainty and it really is an easy fix. It's actually too easy to fix to leave it as is.

 

Maybe after the client hires a freelancer and they are given the option to keep the listing open, if they choose to keep it open they should be asked how many additional freelancers they want to hire. Then upon getting that number, the message above the job listing is updated to reflect the total number of freelancers that they want to hire ("Needs to hire # Freelancers"). So, in that case it goes from an assumed 1 freelancer being needed initially to being updated with a specific number. Better would be : "Needs to hire # Freelancers (# Hired)" as that way we would know immediately if the client needs more (maybe they need 5 and so far only hired 3, for example).

 

Alternatively, maybe the client is uncertain. In that case they should also be able to give an ambiguous answer since even that would be more useful & helpful compared to the current setup. "Needs to hire _additional_ freelancer(s)" would be good. Or, better yet, "Open to considering additional Freelancers (1 Hired)" would be significantly better. A client doesn't have to be needing additional freelancers to keep their listing open, because just considering additional is fair (maybe still open to consider in case they find a really great match) - but we should specifically know that is the case instead of guessing what the status is.

 

In fact, maybe the 'freelancers needed' message should be standard for every listing.

 

The default message for an assumed 1 freelancer needed might be simply "Needs to hire 1 Freelancer." Other options that the client could select might be "Needs to hire 1 Freelancer, considering additional." or "Needs to hire 1 or more Freelancers", etc.

 

Then after the first hire the client could indicate if they want a specific number of additional freelancers, if they are ambiguous and "Considering to hire additional Freelancers (# Hired)" or if they just want to close their listing to additional applicants.

 

And yet another possibility... would it be useful for clients to have a backup log of applicants just in case the freelancer they hired did not work out? In those cases is it fair to require freelancers to use connects? Probably not, especially not if there is no intention to hire others.

 

Logically, if the system can state "Needs to hire 5 Freelancers" that means the system can also state "Needs to hire 2 Freelancers" and if nothing is stated at all that sort of implies the absense of needing anything (since when other numbers are needed it is specifically stated), so we might even think zero freelancers are needed because there is no message, but it actually means "Needs to hire 1 Freelancer" when left blank. So based on that, when it's left blank it also means "1 Hired, no additional needed" because that is literally what happens at times... and if I confused anybody with any of this that is sort of what I'm thinking when I see open job listings with an implied 1 freelancer needed along with 1 hired but it's still open without any indication at all as to whether the job is open, closed or even abandoned by the client.

 

One last point, there is value in keeping closed job listings in the database. It does show the activity here and also gives new members a good idea of the types of jobs that are posted. But there should be a toggle option to not show closed/ended jobs in the search results. Personally, I do not want to bother looking at any jobs that are no longer open for new hires.

 

Very sorry for such a long post. Maybe someone on the dev team can take all the info/ideas offered here to improve this aspect of the site.

 

 

 

 


@John H wrote:

It's been 1.5 years since I first started this discussion thread. I'm glad to see that Upwork staff members have taken notice of the issue and that there has been good consideration of the issue by those commenting here.

 

 

 

 


 I don't get it. Has something changed? Seems like they haven't changed it. This doesn't bother me and I don't care, but I'm interested in if something has changed.

tlbp
Community Guru

I don't think anything has changed. OP is still convinced that Upwork is after his $2. 

https://www.youtube.com/watch?v=FsxJfcFVnpo

Remember this? Better Off Dead (1985) - Paperboy - 2 dollars

lysis10
Community Guru

@Tonya P wrote:

I don't think anything has changed. OP is still convinced that Upwork is after his $2. 

https://www.youtube.com/watch?v=FsxJfcFVnpo

Remember this? Better Off Dead (1985) - Paperboy - 2 dollars


 HAHAHAHA I was wondering if anyone else got my $2 references when I throw them around HAHAHAHAHAHA YES

 

OT: I saw his post all "I'm so thankful Upwork listened to me and did something about it and I have ideas mang!" and I looked at the title and I thought "Ummm, I do not think this is so I am confuse."

Guessing, but I think he just meant because mods had participated (sort of) in the discussion.

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