Two of the Jobs I applied were cancelled, but I did not receive any connects... Is this any kind of policy that I missed?
Ah.. yeah, I also received an email that I was being refunded 10 connects as the refund was delayed... but nothing was refunded...
Lavee G wrote:
If job is closed and expired in this case what will happen?
Upwork should return the Connects if we are not working with client. This is totally our loss
You seem to misunderstand the circumstances in which connects are returned:
1) If the client proactively closed the job post without having hired anyone
2) If Upwork closed the job post down for a violation of the terms of service.
3) Special "Beta" job posts with the blue dot which declare that connects are refunded if the client does not hire anyone and the job post times out without anyone having been hired.
Connects are not returned if
No, we don’t get the connects back if we withdraw a proposal.
We get the connects back if the job is cancelled (by Upwork or the client), and that too within a certain period of time.