Two of the Jobs I applied were cancelled, but I did not receive any connects... Is this any kind of policy that I missed?
Ah.. yeah, I also received an email that I was being refunded 10 connects as the refund was delayed... but nothing was refunded...
Habeeb M wrote:
I just discovered most of the projects I apply for always have "withdrawn" and my connects are not returned. I have over 30 withdrawn job postings, and none of my connects was returned for these jobs. What do I do?
Stop withdrawing proposals? There is no upside to it.
You don't get connects back for withdrawn proposals.
Lavee G wrote:
If job is closed and expired in this case what will happen?
Upwork should return the Connects if we are not working with client. This is totally our loss
You seem to misunderstand the circumstances in which connects are returned:
1) If the client proactively closed the job post without having hired anyone
2) If Upwork closed the job post down for a violation of the terms of service.
3) Special "Beta" job posts with the blue dot which declare that connects are refunded if the client does not hire anyone and the job post times out without anyone having been hired.
Connects are not returned if