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If we withdraw a proposal, do we get the 'connects' back?

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Ace Contributor
Bud S Member Since: Mar 20, 2016
1 of 60

I searched but didn't see the answer. Anybody know? Thanks!

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Community Guru
Tiffany S Member Since: Jan 15, 2016
BEST ANSWER
2 of 60

No.

 

The only way you get the connects back is if the job is canceled.

View solution in original post

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Active Member
Jamshid T Member Since: Apr 24, 2020
3 of 60

Two of the Jobs I applied were cancelled, but I did not receive any connects... Is this any kind of policy that I missed? 

Ah.. yeah, I also received an email that I was being refunded 10 connects as the refund was delayed... but nothing was refunded... 

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 60

Hi Jamshid,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.


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Active Member
Habeeb M Member Since: Sep 29, 2020
5 of 60
I just discovered most of the projects I apply for always have "withdrawn" and my connects are not returned. I have over 30 withdrawn job postings, and none of my connects was returned for these jobs. What do I do?
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Community Guru
Petra R Member Since: Aug 3, 2011
6 of 60

Habeeb M wrote:
I just discovered most of the projects I apply for always have "withdrawn" and my connects are not returned. I have over 30 withdrawn job postings, and none of my connects was returned for these jobs. What do I do?

Stop withdrawing proposals? There is no upside to it.

You don't get connects back for withdrawn proposals.

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Active Member
Lavee G Member Since: Nov 24, 2018
7 of 60

If job is closed and expired in this case what will happen? 

 

Upwork should return the Connects if we are not working with client. This is totally our loss

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Community Guru
Petra R Member Since: Aug 3, 2011
8 of 60

Lavee G wrote:

If job is closed and expired in this case what will happen? 

 

Upwork should return the Connects if we are not working with client. This is totally our loss


You seem to misunderstand the circumstances in which connects are returned:

 

1) If the client proactively closed the job post without having hired anyone

2) If Upwork closed the job post down for a violation of the terms of service.

3) Special "Beta" job posts with the blue dot which declare that connects are refunded if the client does not hire anyone and the job post times out without anyone having been hired.

 

Connects are not returned if

  • you withdraw your proposal
  • the client hires someone else
  • the job post times out after 30 days of inactivity (unless it's one of the special Beta ones with the blue dot)

 

 

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Active Member
Arpit J Member Since: May 22, 2020
9 of 60

In my opinion connects should be refunded if client  hires someone else as we are already paying a fees to upwork for each task.

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Active Member
Mohamed E Member Since: Jun 28, 2020
10 of 60

agree with you

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