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Image Was Deleted Issue

Active Member
Elena Anna Marie D Member Since: Mar 9, 2016
1 of 10
I was just wondering, has anyone experienced when they open their Upwork Tracker and it shows Image Was Deleted? What could be the issue? This is all new to me. This has never happened to me before. Is this due to the recent update? It would be great if I could get insights. Thanks in advance.
Call me Lena.
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 10

Hi Elena, 

 

I checked your account but was unable to identify which contract this screen grab was from. If you can please share the Contract ID, and when you logged the time when this screen grab appeared, I'll look into this further for you. 

I'll wait for your reply!


-Avery
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Active Member
Agena R Member Since: May 17, 2015
3 of 10

Hello,

 

I have the image deleted message also, its on every contract that I open for the first time this week. I have also not seen this before.

I did check the work diary and it looks like everything is the same. I cant tell if time was deleted as well as the image. Seems like the image was dropped from the time tracker and not the diary.

screen shot attached, this happened to all my contracts I opened this week.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 10

Hi Agena,

 

We've shared this with the team and one of our customer support team members will reach out to you via support ticket and assist you directly. Please feel free to post any questions on the ticket so the agent can assist you efficiently. Thank you!


-Joanne
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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
5 of 10

Hi Elena and Agena,

 

Could you please make sure you have the latest version of Upwork Desktop App - 5.2.3.717? You can access it here. Let us know if you still see screenshots as removed on the newer version.

 

Thanks!

~ Valeria
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Community Guru
Scott B Member Since: Nov 20, 2015
6 of 10

Oddly I am seeing the same thing as well when the app launched today from my Mac. I am on the latest version that Valeria referenced. I have never seen this before.

 

Mods, please feel free to PM me if you need further details.

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
7 of 10

Scott and Agena,

 

I have further discussed this with our developers and they informed me that this should be fixed in the upcoming update of the App for all users. I'll check on it next week and update the thread. Again, this shouldn't be affecting the hours billed to the client as screenshots are uploaded correctly to the Work Diary.

 

Thanks for your follow ups!

~ Valeria
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Active Member
Agena R Member Since: May 17, 2015
8 of 10
HI,
Just updated the app
Here is a screenshot, also the issue has been turned over to support.

[image: image.png]
Active Member
sharon n Member Since: May 4, 2017
9 of 10

Me too, I noticed it in the morning today. Is it a issue with the tracker because work diary is fine

Community Guru
Mary W Member Since: Nov 10, 2014
10 of 10

I had the same problem earlier in the week but today's it's back to normal.

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