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Sristi's avatar
Sristi P Community Member

In my lifetime billings by client the amount is more and even after deducting 20% service fee, the a

In my lifetime billings by client the amount is more and even after deducting 20% service fee, the amount available as balance is way too low. Kindly help.

5 REPLIES 5
Aleksandar's avatar
Aleksandar D Community Manager

Hi Sristi,

 

'Lifetime Billings by Client' are total earnings over the lifetime of your contracts, by client. I checked and it looks like the calculation is correct. Could you please let me what's not right there? Regarding your earnings, I checked and it seems that you have some funds in the 'In Review' and 'Pending' tabs of your Reports page. Were you referring to those funds?

Thank you.

~ Aleksandar
Upwork
Sristi's avatar
Sristi P Community Member

Thank you for responding. In my transaction history the amount is lesser than what I calculated after deducting 20% service fee. What can be the possible reason for this?
Aleksandar's avatar
Aleksandar D Community Manager

Hi Sristi,

 

Can you please send me a private message with the screenshots so that I can check and assist you further?

Thank you.

~ Aleksandar
Upwork
Youlmez's avatar
Youlmez Y Community Member

Dear All I have the same issue can you please help me to understand? 

 

Thank you 

 

 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Youlmez,

 

Thank you for reaching out to us. I checked your account and I can confirm that the calculations are correct. Can you please elaborate on what seems to be the problem that you see with your earnings? We'll be more than happy to help.


~ AJ
Upwork