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Inactive Account

Active Member
Mehdi P Member Since: Mar 24, 2019
1 of 11

Hello, I have this message.

 

"This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address."

 

so i created this account temporary.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 11

Hi Mehdi, 

Please know that users are not allowed to have more than one account on Upwork, regardless if the old account is closed. Our team should be able to reinstate your old account. Kindly confirm that you would like your old account reinstated and I will go ahead and do that for you. 


-Avery
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Active Member
Pamela M Member Since: Apr 6, 2019
3 of 11

Hi, I have the same issue. Please help me reinstate my old account that has been inactive since 2015.

 

Thanks

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 11

Hi Pamela,

 

Please share your email or userID via PM so I can check this for you. You can PM me by clicking on my name. Thank you!


-Joanne
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Active Member
Tempp A Member Since: Sep 15, 2019
5 of 11

Hello, I have the same problem, I will email you my old account/email address.

Active Member
Tempp A Member Since: Sep 15, 2019
6 of 11

Turns out I cannot message you because "You do not have sufficient privileges for this resource or its parent to perform this action."

 

What can I do?

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
7 of 11

Hi Tempp,

 

One of our team members will reach out to you directly via support ticket to assist you further with your closed account. Thank you!


-Joanne
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Active Member
Tempp A Member Since: Sep 15, 2019
8 of 11

Thank you, I am waiting for them!

Active Member
Tempp A Member Since: Sep 15, 2019
9 of 11

Hello,

 

No one has messaged me yet.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
10 of 11

Hi Tempp,

 

Our team has already reached out to you via ticket and is waiting on your response back. You can access your tickets on this LInk, thank you.


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