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Inactive Clients - post project and forgets about it

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Community Guru
Jamie F Member Since: Mar 7, 2010
11 of 30

Martina P wrote:

Jamie F wrote:

Martina P wrote:

Jamie F wrote:

and that's just tough luck on all the applicants?

Yes. 

But there is a trial system in place to refund connects for applications where the client hires nobody. As mentioned above, there is also a way that you can mitigate the risk. Such as checking the client's profile and avoiding those with a history of not recruiting. 


That trial is over.


Ah, I didn't know that - I've not been applying for jobs recently. 

I wonder if they intend to put it into practice. It seemed to me like a reasonable attempt to try and address the problem. Not that I know any of the stats/details. 



We'll see what the outcome is. No, correction, we wont. Smiley Wink


lol.

That it seemed reasonable (to me anyway), doesn't fill me with confidence that we'll see it again. 

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Community Guru
Amanda L Member Since: Jan 23, 2018
12 of 30


Please could you show us an example of the exact messaging you send to clients?

Also how often this messaging is sent and what happens when the client continues posting and then vanishes?

This policy isn't equitable - 50 applications to a job, nobody get's it, client pays nothing, you guys make up to 300 connects ($45) - and that's just tough luck on all the applicants?


When I post a job I get multiple emails from Upwork every day about new proposals to review and encouraging me to make a hire.  The "client last active"  notification on the bottom of job posts is inaccurate. I have seen it show on my jobs that I haven't been active in days when I have checked proposals and communicated with freelancers every day since I posted. You have no clue what the client may be doing with reviewing proposals or talking to freelancers. 

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Ace Contributor
David M Member Since: Jul 12, 2015
13 of 30

Amanda L wrote:


Please could you show us an example of the exact messaging you send to clients?

Also how often this messaging is sent and what happens when the client continues posting and then vanishes?

This policy isn't equitable - 50 applications to a job, nobody get's it, client pays nothing, you guys make up to 300 connects ($45) - and that's just tough luck on all the applicants?


When I post a job I get multiple emails from Upwork every day about new proposals to review and encouraging me to make a hire.  The "client last active"  notification on the bottom of job posts is inaccurate. I have seen it show on my jobs that I haven't been active in days when I have checked proposals and communicated with freelancers every day since I posted. You have no clue what the client may be doing with reviewing proposals or talking to freelancers. 


As I suspected, thank you for this insight.

If the "client last active" isn't working what else isn't working?

Today I received a very rare message from a client saying they had hired someone else and thank you for my application.  When checking the job post however, nobody was hired. This isn't a cookie or browser problem either.

Please Upwork look into these issues!

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Community Guru
Amanda L Member Since: Jan 23, 2018
14 of 30

David M wrote:

Amanda L wrote:


Please could you show us an example of the exact messaging you send to clients?

Also how often this messaging is sent and what happens when the client continues posting and then vanishes?

This policy isn't equitable - 50 applications to a job, nobody get's it, client pays nothing, you guys make up to 300 connects ($45) - and that's just tough luck on all the applicants?


When I post a job I get multiple emails from Upwork every day about new proposals to review and encouraging me to make a hire.  The "client last active"  notification on the bottom of job posts is inaccurate. I have seen it show on my jobs that I haven't been active in days when I have checked proposals and communicated with freelancers every day since I posted. You have no clue what the client may be doing with reviewing proposals or talking to freelancers. 


As I suspected, thank you for this insight.

If the "client last active" isn't working what else isn't working?

Today I received a very rare message from a client saying they had hired someone else and thank you for my application.  When checking the job post however, nobody was hired. This isn't a cookie or browser problem either.

Please Upwork look into these issues!


They may have hired someone on a different platform, which would not show on their job post on Upwork. 

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Community Guru
Sarah B Member Since: Dec 15, 2017
15 of 30

It's a really good practice to factor the price of connects into your business expenses and forget about proposals after you send them. The time spent checking up on clients and worrying about sent proposals is usually better spent improving your skills, portfolio, proposal, etc. If you feel like you're not getting the ROI you're hoping for on connects, the advice is really the same, or maybe move to a free platform, because it's unlikely Upwork will make it *easier* for freelancers to apply to a ton of jobs. It's good for freelancers if everyone has to be a little thoughtful about the jobs they apply to. 

I don't really mind that some clients take days or weeks to hire, or never do. I want more clients not fewer on the platform, and I want it to be easy for them to hire me even if something comes up and it takes them a while to do so.

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Community Guru
Richard W Member Since: Jun 22, 2017
16 of 30

Sarah B wrote:

... because it's unlikely Upwork will make it *easier* for freelancers to apply to a ton of jobs.


But they already have! It's cheaper to make a lot of proposals now than it was in the days of free connects. Back then you got 30 free proposals a month,  but any additional proposals cost $2 each. Now the marginal cost of a proposal is only $0.30 - $0.90. If you make more than about 40-50 proposals a month (depending on how many connects they cost) it's cheaper now.

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Community Guru
Will L Member Since: Jul 9, 2015
17 of 30

Pallavi,

 

It is my understanding that job postings remain posted even after the client has already hired the freelancer they need, so those clients would have no reason to even review proposals other freelancers are submitting.

 

I see a steady flow of new job postings in my area of specialty, so I have the luxury of ignoring postings that are more than 24 hours old. I do sometimes see postings that are many weeks old when I run a search, but I have never sent a proposal on that sort of posting and have no idea whether any of those postings are ever still valid.

 

Upwork should not just passively request that clients close postings for freelancers that are no longer needed - we all know that many clients are unresponsive unless they need something from someone else. Upwork should require that clients confirm they want more freelancer proposals after Upwork knows a freelancer has been hired for a project. If they don't confirm, the posting should be removed.

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Ace Contributor
David M Member Since: Jul 12, 2015
18 of 30

Will, this isn't about the age of the posting, it's about the inactivity of the client, two completely separate issues.

I think you'll find most freelancers submit an application for a job within hours of it appearing, if not minutes, but when the client responds to nobody and the job simply expires after a month, no amount of business proposal writing is going to fix that, the problem lies with the client's inactivity and the lack of meaningful repercussions thereto.

The link which a moderator suggested reading for more help features your name right in the middle of the 27 freelancers who could help at $28 to $350 an hour.

I fail to see how this link is applicable.

https://www.upwork.com/hire/business-proposal-writers/

 

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Community Guru
Will L Member Since: Jul 9, 2015
19 of 30

No, David, you're wrong.

 

There are many, many job postings that are clearly just abandoned by clients. An earlier posting by an Upwork employee confirmed that Upwork knows this is a problem, so client inactivity IS a big part of the problem.

 

It should have been clear to you that I was saying a job posting that is multiple weeks old has very likely been abandoned by the client and a freelancer who is tempted to apply to it should know they are probably wasting time and connects submitting a proposal to it.

 

I have no idea what this has to do with my name being on some list or why you posted such an irrelevant link that really has nothing to do with the subject of this thread.

 

Good luck!

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Ace Contributor
David M Member Since: Jul 12, 2015
20 of 30

Will L wrote:

No, David, you're wrong.

 

There are many job postings that are clearly just abandoned by clients. Earlier postings by an Upwork employee confirmed that Upwork knows this is a problem, so client inactivity IS part of the problem.

 

It should have been clear to you that I was saying a job posting that is multiple weeks old has very likely been abandoned by the client and a freelancer who is tempted to apply to it should know their are probably wasting time and connects submitting a proposal to it.

 

What this has to do with me being some list has to do with this subject or why you posted such an irrelevant link.

 

Good luck!


If you click on Bojan S' link which he calls "this article", it should take you here:

https://www.upwork.com/blog/2019/05/spot-great-job-post-upwork/

but it actually takes you to a list of the 27 best business proposal writers:

https://www.upwork.com/hire/business-proposal-writers/

 

I didn't make that up, try it out yourself.

 

If Upwork knows this is a problem, created a trial to investigate the problem further, then realized that they would lose a few million Dollars if they kept that trial in place or adopted it permanently, well then it's not really a problem and they can continue to hide behind the fact that they know it's a problem.

 

What about communicating the statistics of how many connects they refunded during the trial and how much money they lost as a result?

 

Do we not deserve that type of transparency instead of just, suck it up, it's part of doing business?

 

The only people I can see this benefitting are the shareholders.

 

I feel that every time I spend another $12 on 80 connects, many which are simply wasted, I'm helping inflate the share price.

 

In fact that would be a cunning plan for any client with shares, post jobs and don't hire anyone, there's no consequences for the client, except maybe a message from Upwork.

 

Seeing as Upwork isn't willing to share the wording of this message, could any of those who are clients and freelancers share what that message looks like, if it does indeed exist?

Also are clients EVER told that every appication to their job costs the candidate between 15 cents and 90 cents unless they invite direct or through a dreaded talent agent?

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