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» Forums » Freelancers » Re: Inactive account but want to use email
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Reactive's avatar
Reactive L Community Member

Inactive account but want to use email

I don't know what option I touched and my account logged out and didn't let me login again, showing this message in the login page.

 

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

I, indeed, want to use this email to continue working in Upwork. Can you help me solve this?

How can I contact Upwork Support, I looked all over but I couldn't find it

93 REPLIES 93
Aleksandar's avatar
Aleksandar D Community Manager

Hi Jeremy,

 

Thanks for reaching out to us. Your old account has been restored. Let us know if you need further assistance.

 

Thank you.

~ Aleksandar
Upwork
Deep's avatar
Deep D Community Member

HI please help me restore my account with email id **Edited for Community Guidelines**

which I have accidently closed in profile option 

And can't PM you as it shows up acess denied so you have my email id please restore my account

Goran's avatar
Goran V Retired Team Member

Hi Deep,

 

Your account is reopened and our team will close this account shortly. Thank you.

~ Goran
Upwork
Maxim's avatar
Maxim S Community Member

hello,  a had an account  with email **Edited for Community Guidelines**  but  whan i try to login i got and error:"This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address" could you please help me recover access to my account?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Maxim,

 

Thanks for reaching out to us. Your old account has been restored. Kindly, close your newly created account in order not to violate Upwork's ToS.

 

Thank you.

~ Aleksandar
Upwork
Maxim's avatar
Maxim S Community Member

ok, will do, thank you!!!!

Netsol's avatar
Netsol I Community Member

I don't know why i am not able to login to my account, i have not used it since long time, but now i am not able to register with the same email and nor i am able to login.

I am getting below error.

This email address is associated with an inactive account.

 

Also i have tried messageing you with this new account, i have received the following error.

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

 

I have just created this accoutn to talk to community members because there are no resources avaiable to talk about any issue. And i am not able to find any article on this, also there is no help available on the internet.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Netsol,

 

Thanks for reaching out to us. Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
Upwork
Tony Phuong's avatar
Tony Phuong N Community Member

Hi Bojan,

 

I'm also having an issue with the "inactive account" status with my email address. I closed my account before I even finished the initial setup thinking I could come back and complete my account later. Is there any way to reinstate my email address? I had to open this new account in order to contact you, but it's not an email address I use or check regularly.

 

Regards,

Tony

Joanne's avatar
Joanne P Retired Team Member

Hi Tony,

 

I replied to your private message, thank you.

~ Joanne
Upwork
Tabish's avatar
Tabish S Community Member

Hello Sir,

 

I have delete my account that was under-review. I just want to change my email address. so first of all i close my account and change my email address. but email or username is not going to loggedin. I want to get previous username in upwork. Please help

Aleksandar's avatar
Aleksandar D Community Manager

Hi Tabish,

 

Could you please send me a PM with more information about your request along with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

~ Aleksandar
Upwork
Suraj's avatar
Suraj K Community Member

The same problem is faced by my profile and he can't even comment and ask question as it requires upwork account to do that.

 

So, could you please assist in opening the account while he was registering or delete the whole previous account. So, he could also try to re-register it again.

Ivaylo's avatar
Ivaylo I Community Member

Hi I've got the same problem:
"This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address."
So in order to write here I have created another account. Any sugestions are more than welcome. 

Joanne's avatar
Joanne P Retired Team Member

Hi Ivaylo,

 

I'd be happy to check this for you. Please send me a PM with more information. You can PM me by clicking on my name. Thank you!

~ Joanne
Upwork
Ivaylo's avatar
Ivaylo I Community Member

Hi Joanne, 
You should have a message from me.

Joanne's avatar
Joanne P Retired Team Member

Thank you for sending me a PM, Ivaylo. 

 

~ Joanne
Upwork
Xander's avatar
Xander L Community Member

Hi Joanne.

 

I had the same issue as Ivalyo. Could you help me ou please? I signed up for Upwork a few months ago but never finished the whole process. Since I've been traveling abroad, I'd like to try again but I can't use my original email. So I made this account to see if I can get some help reinstating my original account.

 

Thanks!

Goran's avatar
Goran V Retired Team Member

Hi Xander,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

~ Goran
Upwork
Malivin's avatar
Malivin K Community Member

Hi, 

I have almost same issue, how could I get my real account back? I created a new account but I want to use my other email instead of this one. 

Goran's avatar
Goran V Retired Team Member

Hi Malivin,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. You can access your tickets on this Link, thank you.

 

 

~ Goran
Upwork
Dagmara's avatar
Dagmara N Community Member

Hi, I am having the same problem and cannot PM anyone due to privilages issues. Could someone contact me?

Joanne's avatar
Joanne P Retired Team Member

Hi Dagmara,

 

I've sent you a PM. I'll wait for your response. Thank you!

~ Joanne
Upwork
Dagmara's avatar
Dagmara N Community Member

Dear Moderator,

I have attepted to read the message you PM-ed me but the portal requires
that I complete the whole profile before I can use the account. I have even
attepted to do it, but cannot pass the phone verification step (it is
required that it starts with +44 but my UK number is inactive so I am
stuck.

Could you please send me a reactivation link to my original address,
**Edited for Community Guidelines**

Otherwise can we please communicate via email?

Best wishes,
Dagmara **Edited for Community Guidelines**

Joanne's avatar
Joanne P Retired Team Member

Hi Dagmara,

 

A member of our team will reach out to you via support ticket and assist you with your concern. Thank you!

~ Joanne
Upwork