Inactive account but want to use email

[#1]

I don't know what option I touched and my account logged out and didn't let me login again, showing this message in the login page.

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

I, indeed, want to use this email to continue working in Upwork. Can you help me solve this?

How can I contact Upwork Support, I looked all over but I couldn't find it

[#2]

Hi Jeremy,

Thanks for reaching out to us. Your old account has been restored. Let us know if you need further assistance.

Thank you.

[#3]

HI please help me restore my account with email id **Edited for Community Guidelines**

which I have accidently closed in profile option 

And can't PM you as it shows up acess denied so you have my email id please restore my account

[#4]

Hi Deep,

Your account is reopened and our team will close this account shortly. Thank you.

[#5]

hello,  a had an account  with email **Edited for Community Guidelines**  but  whan i try to login i got and error:"This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address" could you please help me recover access to my account?

[#6]

Hi Maxim,

Thanks for reaching out to us. Your old account has been restored. Kindly, close your newly created account in order not to violate Upwork's ToS.

Thank you.

[#7]

ok, will do, thank you!!!!

[#8]

I don't know why i am not able to login to my account, i have not used it since long time, but now i am not able to register with the same email and nor i am able to login.

I am getting below error.

This email address is associated with an inactive account.

Also i have tried messageing you with this new account, i have received the following error.

You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue.

I have just created this accoutn to talk to community members because there are no resources avaiable to talk about any issue. And i am not able to find any article on this, also there is no help available on the internet.

[#9]

Hi Netsol,

Thanks for reaching out to us. Could you please send me a PM with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

[#10]

Hi Bojan,

I'm also having an issue with the "inactive account" status with my email address. I closed my account before I even finished the initial setup thinking I could come back and complete my account later. Is there any way to reinstate my email address? I had to open this new account in order to contact you, but it's not an email address I use or check regularly.

Regards,

Tony

[#11]

Hi Tony,

I replied to your private message, thank you.

[#12]

Hello Sir,

I have delete my account that was under-review. I just want to change my email address. so first of all i close my account and change my email address. but email or username is not going to loggedin. I want to get previous username in upwork. Please help

[#13]

Hi Tabish,

Could you please send me a PM with more information about your request along with your username and email address of the account you need help with? I'll check that for you and assist you accordingly.

Thank you.

[#14]

The same problem is faced by my profile and he can't even comment and ask question as it requires upwork account to do that.

So, could you please assist in opening the account while he was registering or delete the whole previous account. So, he could also try to re-register it again.

[#15]

Hi I've got the same problem:
"This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address."
So in order to write here I have created another account. Any sugestions are more than welcome. 

[#16]

Hi Ivaylo,

I'd be happy to check this for you. Please send me a PM with more information. You can PM me by clicking on my name. Thank you!

[#17]

Hi Joanne, 
You should have a message from me.

[#18]

Thank you for sending me a PM, Ivaylo. 

[#19]

Hi Joanne.

I had the same issue as Ivalyo. Could you help me ou please? I signed up for Upwork a few months ago but never finished the whole process. Since I've been traveling abroad, I'd like to try again but I can't use my original email. So I made this account to see if I can get some help reinstating my original account.

Thanks!

[#20]

Hi Xander,

One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.

[#21]

Hi, 

I have almost same issue, how could I get my real account back? I created a new account but I want to use my other email instead of this one. 

[#22]

Hi Malivin,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. You can access your tickets on this Link, thank you.

[#23]

Hi, I am having the same problem and cannot PM anyone due to privilages issues. Could someone contact me?

[#24]

Hi Dagmara,

I've sent you a PM. I'll wait for your response. Thank you!

[#25]

Dear Moderator,

I have attepted to read the message you PM-ed me but the portal requires
that I complete the whole profile before I can use the account. I have even
attepted to do it, but cannot pass the phone verification step (it is
required that it starts with +44 but my UK number is inactive so I am
stuck.

Could you please send me a reactivation link to my original address,
**Edited for Community Guidelines**

Otherwise can we please communicate via email?

Best wishes,
Dagmara **Edited for Community Guidelines**

[#26]

Hi Dagmara,

A member of our team will reach out to you via support ticket and assist you with your concern. Thank you!