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Inactive account but want to use email

Active Member
Reactive L Member Since: Mar 14, 2019
1 of 21

I don't know what option I touched and my account logged out and didn't let me login again, showing this message in the login page.

 

This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

I, indeed, want to use this email to continue working in Upwork. Can you help me solve this?

How can I contact Upwork Support, I looked all over but I couldn't find it

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 21

Hello,

 

Could you please click on my name and send me a PM, include a User ID and email address of the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Untitled
Active Member
Joseph T Member Since: Mar 21, 2019
3 of 21

I'm having a similar issure - trying to create an account with an email previously used on an account I tried to close. When signing up, I get an error saying the email is associated with an 'inactive account' and to contact support if I wish to use that email. I cannot log in since I attempted to close the account and therefore can't seem to find a way to contact support, had to make an account under a different an email to contact anyone. Can anyone help with this?

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 21

Hi Joseph,

 

Could you please click on my name and send me a PM with more information about your request. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Untitled
Active Member
Milos M Member Since: Apr 22, 2019
5 of 21

Hi,

 

I am having the same problem with other inactive account, but i can not contact you since this one is a newer one (at least i think that is the case). Can you please give me these privileges so i can contact you.

 

Error message: This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.

 

Thank you,

Milos Mladenovic

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 21

Hi Milos,

 

Could you please click on my name and send me a PM with a username and email address of the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
Untitled
Active Member
Suraj K Member Since: Mar 21, 2019
7 of 21

Same problem is faced by my friend. it got locked while he was registering and filling some description. Now he can't recreate / nor he can access that account as while recreating it says it is inactive account and need to consult with customer support. and if tries to login it says invalid username / email.

 

Could you assist us in troubleshooting the problem as he was trying to open the account on upwork.

 

Regards,

Suraj Kumar

Active Member
Yasin O Member Since: Apr 24, 2019
8 of 21

Hi, 

I have almost same issue, how could I get my real account back? I created a new account but I want to use my other email instead of this one. 

 

I'd really appreciate it if you could help me.

Thanks. 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 21

Hi Yasin,

 

Your original account has been restored. Please close your new account in order not to violate Upwork's ToS.

 

Thank you.

~ Bojan
Untitled
Active Member
MacArena M Member Since: May 7, 2019
10 of 21

I'm having the same problem and I can't send you a PM due to privileges. Also I couldn't sign up with my name Macarena, it changes it to MacArena. I had to create this account so I could post here. 

 

Thank you

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