Mar 15, 2019 06:55:43 AM Edited Mar 15, 2019 07:14:08 AM by Reactive L
I don't know what option I touched and my account logged out and didn't let me login again, showing this message in the login page.
This email address is associated with an inactive account. Contact Upwork Support if you want to use this email address or register with another email address.
I, indeed, want to use this email to continue working in Upwork. Can you help me solve this?
How can I contact Upwork Support, I looked all over but I couldn't find it
Jul 19, 2019 06:12:55 AM by Xander L
Hi Joanne.
I had the same issue as Ivalyo. Could you help me ou please? I signed up for Upwork a few months ago but never finished the whole process. Since I've been traveling abroad, I'd like to try again but I can't use my original email. So I made this account to see if I can get some help reinstating my original account.
Thanks!
Jul 19, 2019 06:20:21 AM by Goran V
Hi Xander,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Jun 14, 2019 02:17:17 AM by Malivin K
Hi,
I have almost same issue, how could I get my real account back? I created a new account but I want to use my other email instead of this one.
Jun 16, 2019 07:38:00 AM by Dagmara N
Hi, I am having the same problem and cannot PM anyone due to privilages issues. Could someone contact me?
Jun 16, 2019 08:53:54 AM by Joanne P
Hi Dagmara,
I've sent you a PM. I'll wait for your response. Thank you!
Jun 16, 2019 02:34:29 PM Edited Jun 16, 2019 03:05:48 PM by Joanne P
Dear Moderator,
I have attepted to read the message you PM-ed me but the portal requires
that I complete the whole profile before I can use the account. I have even
attepted to do it, but cannot pass the phone verification step (it is
required that it starts with +44 but my UK number is inactive so I am
stuck.
Could you please send me a reactivation link to my original address,
**Edited for Community Guidelines**
Otherwise can we please communicate via email?
Best wishes,
Dagmara **Edited for Community Guidelines**
Jun 16, 2019 03:12:46 PM by Joanne P
Hi Dagmara,
A member of our team will reach out to you via support ticket and assist you with your concern. Thank you!
Jun 30, 2019 01:31:30 PM by Dagmara N
Dear Joanne,
Thank you very much for getting back to me - it seems someone tries to contact me but to be able to see the ticket system and PMs, the portal requires that I set up the entire profile on this (which would be second) account. I have even tried to create such profile, unfortunately, it procedes to further verify my account via mobile. Since I set up this account as UK-based, I am asked to verify it from a 0044 number, and mine is inactive right now. This prefix is fixed, hence entire operation is impossible.
Could you please contact me directly via email? I know this is not normally done, but otherwise I have to start a third account, with a new email, set up another fake profile, that I can verify by phone, and the procedure seems to be getting more and more out of control.
Best,
Dagmara
Jun 30, 2019 02:42:32 PM by Joanne P
Hi Dagmara,
Can you please check the email that you used on your Upwork account? Please let us know if you are unable to locate the email. Thanks!
Jun 18, 2019 05:34:03 AM by Nikita B
I have the same issue, i've accidently delete my client account, so i can not log in in my freelancer account.
Jul 20, 2019 08:11:05 AM by Matt W
I'm having a similar issue. What can I do to reactivate my email?
Thanks!
Jul 20, 2019 09:30:59 AM by Joanne P
Hi Matt,
Please send me a PM by clicking on my name and share the email or userID of the account you're referring to so I can check. I'll wait for your message. Thank you!
Jul 21, 2019 05:55:18 PM Edited Jul 21, 2019 05:57:15 PM by Yulianto Z
I'm having the same issue on my freelancer account, could you help me with it?
Jul 21, 2019 08:32:18 PM by Avery O
Hi Yulianto,
I was unable to identiy which old account you are referring to. Please send me a private message so that I can look into this further.
Jul 29, 2019 01:26:00 AM by Yulianto Z
It's been a week I private messaged you and haven't got a response. Could you please check it out?
Jul 29, 2019 02:31:18 AM by Aleksandar D
Hi Yulianto,
Thanks for reaching out to us. Your account is now reopened. Kindly, close your newly created account in order not to violate Upwork's ToS.
Thank you.
Jul 26, 2019 10:29:59 AM by Bojan S
Hi G,
Could you please share with us your concern so that we can assist you accordingly or have the correct support team assist you?
Thank you.
Jul 26, 2019 12:00:45 PM Edited Jul 26, 2019 12:47:43 PM by Bojan S
why is my account inactive? Check the screenshot. After that delete it.
**Edited for community guidelines**
Jul 26, 2019 12:49:31 PM by Bojan S
Thank you for following up, G.
Looks like your account was closed by yourself. We'll restore it shortly for you.
Please close your new account in order not to violate Upwork's ToS.
Thank you.
Aug 17, 2019 05:54:13 PM by Gian D
Hello Bojan,
I closed my account as I wanted a fresh start but the email is showing as inactive. I tried to get in touch with you with a PM but it says I do not have sufficient privileges.
How can I restore the email and eventually change it for this account?
Thank you.
Sep 3, 2019 08:32:37 AM by Courtney B
Hi Bojan,
I'm also having an issue with the "inactive account" status with my email address. I closed my account before I even finished the initial setup thinking I could come back and complete my account later. Is there any way to reinstate my email address? I had to open this new account in order to contact you, but it's not an email address I use or check regularly.
Sep 22, 2019 07:21:33 PM by Mikail W
Greetings, Bojan,
I have the same issue, I would like to use an email I tried to make an account with a few days ago, but it got closed and is now inactive. I am trying to PM you with this account, but it says I do not have enough privileges to message you. I would appreciate the help.
-Mikail
Sep 22, 2019 07:57:27 PM by Avery O
Hi Mikail,
I was able to locate your old account, and have reinstated it as requested. Please close this new account where you are posting from, to comply with the Upwork Terms of Service.
Aug 7, 2017 05:32:15 AM Edited Aug 7, 2017 05:46:58 AM by Vladimir G
I had an old account, under **Edited for Community Guidelines**
I deleted this account.
But I still can't use this email address on this account.
Aug 7, 2017 05:46:12 AM by Vladimir G
Hi Steve,
I'll ask our team to review your accounts and release the email so you can add it to your active account.
Aug 16, 2017 08:06:41 AM by Alan Rolando O
Hello, I'm having the same issue, i really need to change my email.
Aug 16, 2017 10:27:41 AM by Valeria K
Hi Alan,
Could you please click on my name next to this post and send me a private message with the email address you are referring to?
Sep 3, 2017 03:18:13 PM by Stephen R
I am having the same issue where I had an old account that I deleted, but I need that email address to add to my Paypal in my new account. Thank you!
Feb 9, 2019 05:17:40 AM by Joanne P
Hi Jas,
Can you please send me a PM by clicking on my name and kindly share the email address of the account you are referring to. Thank you!
Mar 31, 2019 04:09:38 PM Edited Mar 31, 2019 04:14:22 PM by Siskha N
Hello,
I accidentally deleted my old account but I want to use the same email to this new account. The notification said that I have to contact support but I still don't know which one the article that can actually help to restore my old email address. I can't send you a private message too because I still don't have sufficient privileges to do so. Please help me. Thanks in advance.
Mar 31, 2019 05:21:10 PM by Avery O
Hi Siskha,
I tried looking for your old account, but I was unable to locate it. Please send your old account's details to me through a private message so that I can look into this for you.
Mar 26, 2019 11:23:22 PM by Aayushi A
I had an old account under my email address, now i have deleted that account, but i can't use the same email address i used before on my new account,
Two of my accounts are locked , Please release those account so that i can use those further
Mar 26, 2019 11:29:23 PM by Petra R
Aayushi A wrote:
Two of my accounts are locked , Please release those account so that i can use those further
You are not allowed to create new accounts.
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