Incomplete profile, cannot change country

[Avery O]

Hi Shanmukha, 

The team will reach out to you through an email about more information on your account. 

[AtypeB G]

Hi, I've encountered an issue regarding my location. Up-work is not allowing me to change my country to Russia thus making it impossible to process my application. I hope there is a solution to this problem because Up-work seems like a legitimate website for professional work and so far I'm quite disappointed.

Thank you.

[Bojan S]

Hello,

Your country has been updated to Russia. Feel free to add the rest of the information on your profile. Please change your profile name, note that you need to have your real name on your profile. Thank you!

[AtypeB G]

Thank you so much! The country is changed!

But now I can't find the way to change the profile name - is it possible you change my name to **Edited for community guidelines**? (that's my real name, apparently I was mistaken when typing in the information that now is visible)

[Bojan S]

Hello,

You are more than welcome. You can read more about changing your profile name in this help article.

Let us know if you need any further assistance. Thank you.

[AtypeB G]

Thank you for such quick answers!

I've tried using the link you've shared, but when clicking the link it keeps returning me back to "Create your profile" page and there is no way I can change my user name there. What have I do in this case?

[Bojan S]

Hello,

We'll have one of our team members reach out to you directly and assist you further with name changing process. Thank you for your patience.

[Lia W]

Hi!

I am having the same issue as previous commenters; I created an account halfway, moved to a different country, and now I can't change it. Could a moderator fix this and change it to Spain please?

[Joanne Marie P]

Hi Lia,

We've changed your country to Spain. Thanks!

[Lia W]

Perfect, thanks Joanne!