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152dd4e8
Community Member

Incorrect Bank Information

I entered incorrect IBAN for local bank transfer and made a payment that hasn't been processed yet. My actual IBAN is different from the one that I entered by mistake. Can this payment be canceled please and the balance be returned back to my Upwork account?

3 REPLIES 3
g_vasilevski
Retired Team Member
Retired Team Member

Hi Sabeeh.

 

Unfortunately we can't cancel a withdrawal once it's been initiated. If your funds are not reversed back to Upwork after 8 business days, let me know here and our team will assist you further. Thank you.

~ Goran
Upwork

The balance still hasn't been refunded back to my Upwork account. Can you
please check?

Hi Sabeeh,

 

If the funds are still not reflected after 8 business days, please let us know. Thank you. 

~ Joanne
Upwork
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