Incorrect brstn causes delay in salary crediting to bank account

[creginaldo]

Hello everyone! I have a question regarding brstn. I recently added a new bank account in my upwork acct for my LFT. This bank (PSbank) has no brstn so I used Metrobank's brstn for it. I read in the forums that it should work but so far it's been more than a week and my withdrawal last Jan 2nd hasn't been credited to my PSBank account yet. Please advise on what should I do? I don't know where else to report this issue. 

[bstojadinovic]

Hi Christine,

We can confirm that your withdrawal was successful. Keep in mind that it can take 2 to 5 business days for the funds to be loaded on your bank account. If you don`t receive the funds after 8 business days let us know and our team will initiate a trace on your transaction. Thank you.

[creginaldo]

Thank you for the response. I did get an email that the transaction was successful but the thing is, the money never got credited to my bank account 😞 I will be in touch by January 14th which is the 8th banking day since my withdrawal and hopefully you can do a trace by then. 

[creginaldo]

Thanks Bojan! Upwork already reversed my withdrawal.

[rafaelcabuso]

Hi! I'm currently having the same issue with PSBank because of the same BRSTN number with MetroBank. Did you change your bank or PSBank was able to fix it?

Thanks!