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Incorrect brstn causes delay in salary crediting to bank account

Hello everyone! I have a question regarding brstn. I recently added a new bank account in my upwork acct for my LFT. This bank (PSbank) has no brstn so I used Metrobank's brstn for it. I read in the forums that it should work but so far it's been more than a week and my withdrawal last Jan 2nd hasn't been credited to my PSBank account yet. Please advise on what should I do? I don't know where else to report this issue. 

Community Manager
Community Manager

Hi Christine,


We can confirm that your withdrawal was successful. Keep in mind that it can take 2 to 5 business days for the funds to be loaded on your bank account. If you don`t receive the funds after 8 business days let us know and our team will initiate a trace on your transaction. Thank you.

~ Bojan

Thank you for the response. I did get an email that the transaction was successful but the thing is, the money never got credited to my bank account 😞 I will be in touch by January 14th which is the 8th banking day since my withdrawal and hopefully you can do a trace by then. 

Thanks Bojan! Upwork already reversed my withdrawal.
Community Member

Hi! I'm currently having the same issue with PSBank because of the same BRSTN number with MetroBank. Did you change your bank or PSBank was able to fix it?

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