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bill_lishu
Community Member

Incorrectly added manual time to my customer

Hi, there

 

I incorrectly added manual time to my customer on May 15th, it should not for this customer, but for the another. The customer ended the contract this morning(not because of this reason), so I cannot edit the time I spent now.

How can I fix this issue?

 

Thanks, Bill

2 REPLIES 2
JoanneP
Moderator
Moderator

Hi Bill,

 

You can issue a refund to your client. Since the contract has been closed, you have the ability to issue a refund for 180 days after the payment is received. Once you issue a refund, you can't reverse it, and your account will reflect the refund immediately.

 

To issue a refund, please follow the steps below:

 

  1. Go to My Jobs > All Contracts and click on the contract title.
  2. Click on the 'Give a refund' from the (...) options menu
  3. Choose the invoice to be refunded and click on 'Give Refund'

Feel free to check out this help article for more information.

~ Joanne
Upwork

Thanks, Joanne.

 

I think your solution works. But for now, there is no this item I want to do in "Give Refound", Maybe I should wait several days? Thanks,

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