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Incorrectly added manual time to my customer

bill_lishu
Active Member
Bill L Member Since: Nov 26, 2019
1 of 3

Hi, there

 

I incorrectly added manual time to my customer on May 15th, it should not for this customer, but for the another. The customer ended the contract this morning(not because of this reason), so I cannot edit the time I spent now.

How can I fix this issue?

 

Thanks, Bill

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 3

Hi Bill,

 

You can issue a refund to your client. Since the contract has been closed, you have the ability to issue a refund for 180 days after the payment is received. Once you issue a refund, you can't reverse it, and your account will reflect the refund immediately.

 

To issue a refund, please follow the steps below:

 

  1. Go to My Jobs > All Contracts and click on the contract title.
  2. Click on the 'Give a refund' from the (...) options menu
  3. Choose the invoice to be refunded and click on 'Give Refund'

Feel free to check out this help article for more information.

~ Joanne
Upwork
bill_lishu
Active Member
Bill L Member Since: Nov 26, 2019
3 of 3

Thanks, Joanne.

 

I think your solution works. But for now, there is no this item I want to do in "Give Refound", Maybe I should wait several days? Thanks,

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