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Incredibly unfair treatment by client. I just need to vent.

romybian
Active Member
Romina B Member Since: May 7, 2019
1 of 15

Let this be a lesson to all freelancers. 

 

I have been taken advantage of by a client that I suspect intended to do this from the beginning. And it was only my fault. The second I started talking to this person I KNEW he was trouble. But I accepted the offer anyways... 

 

After 10+ years in upwork and ONLY 5 star reviews... this person left me this: **edited for Community Guidelines**

 

Of course I filed for a dispute and responded to his hateful review. (there are $300 in escrow, figured I had to give it a shot). 

 

I PARTICULARLY love the fact that he gave me a 2 star review and my job success rate is still 100% XD Tried to bring me down and didn't even scratch the surface

How do these people exist?!?!

 

He pushed me into accepting although he was below budget (Lesson 1: never take a project when a client does this). 

He modified the milestones half way through.

I gave him a sample video with good enough quality that he is now using in his youtube channel (I don't even have to say what the lesson here is). 

 

When he kept pushing for extra work and after he had told me NUMEROUS times that he loved what I was doing, I had to tell him respectfully that the budget did not cover the extra work he was asking for. 

He immediately closed the project and requested the money in escrow. 

 

There is no way I will accept to release those funds to him and I will gladly take the hit in my reviews simply because he is using the footage and I can't accept the unfairness of it all. I will pay the arbitration fees, but I won't give up. 

 

 

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
2 of 15

lol this whole post was a hilarious read. Thank you for posting it.

romybian
Active Member
Romina B Member Since: May 7, 2019
3 of 15

Haha Thanks Jennifer! All I can do at this point is laugh, right? 

Oh well. 10 years with no bad experiences was already pretty unrealistic. Had to happen at some point. Smiley Tongue

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
4 of 15

Romina B wrote:

 

I PARTICULARLY love the fact that he gave me a 2 star review and my job success rate is still 100% XD Tried to bring me down and didn't even scratch the surface

 


The JSS updates only every 2nd Sunday.

The next update is this coming Sunday (the 12th) and until then you won't know what the impact of that contract on your JSS was.

 

romybian
Active Member
Romina B Member Since: May 7, 2019
5 of 15

Great news. oh well. I have tried everything within my power. It's one client. 

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
6 of 15

 

 


Romina B wrote:

Great news. oh well. I have tried everything within my power. It's one client. 


___________________________
If it were me,I would take it to arbitration, or anyway call his bluff. If he is using your work and has conned you out of the amount you both agreed to at the beginning, I don't see why you should refund anything. If you do refund, your public feedback will disappear, but the private feedback will remain and will zap your JSS in any case.

 

However, if he drops the dispute, then I think your feedback will remain, which once you become top rated you will be able to remove using your perk. Not much comfort I know.  

 

 

jr-translation
Community Guru
Jennifer R Member Since: Sep 15, 2017
7 of 15

Romina B wrote:

Let this be a lesson to all freelancers. 

 

I have been taken advantage of by a client that I suspect intended to do this from the beginning. And it was only my fault. The second I started talking to this person I KNEW he was trouble. But I accepted the offer anyways... 

 

After 10+ years in upwork and ONLY 5 star reviews... this person left me this: **edited for Community Guidelines**

 

Of course I filed for a dispute and responded to his hateful review. (there are $300 in escrow, figured I had to give it a shot). 

 

I PARTICULARLY love the fact that he gave me a 2 star review and my job success rate is still 100% XD Tried to bring me down and didn't even scratch the surface

How do these people exist?!?!

 

He pushed me into accepting although he was below budget (Lesson 1: never take a project when a client does this). 

He modified the milestones half way through.

I gave him a sample video with good enough quality that he is now using in his youtube channel (I don't even have to say what the lesson here is). 

 

When he kept pushing for extra work and after he had told me NUMEROUS times that he loved what I was doing, I had to tell him respectfully that the budget did not cover the extra work he was asking for. 

He immediately closed the project and requested the money in escrow. 

 

There is no way I will accept to release those funds to him and I will gladly take the hit in my reviews simply because he is using the footage and I can't accept the unfairness of it all. I will pay the arbitration fees, but I won't give up. 


If he hasn't paid you yet and refuses to do so, just remind him that you own the work until you received full payment.

wlyonsatl
Community Guru
Will L Member Since: Jul 9, 2015
8 of 15

Go get him! Pandering to client clowns like this with free work just for the sake of the flawed Job Success Score system is a bad idea.

 

Upwork has clearly said the following about excluding feedback from certain clients when calculating a freelancers' Job Success Score:

 

"We understand that some projects have bad outcomes because the client is difficult to work with. So we track freelancer feedback of clients and flag those clients with a history of poor collaboration. If one of your clients has been flagged (or has been suspended for Terms of Service violations), then the client's feedback will not count against your score."

 

I wouldn't be surprised if Upwork also excludes feedback from clients who utterly fail in arbitration without having a "history" (whatever that means) of being difficult, but we can't know that for sure. 

romybian
Active Member
Romina B Member Since: May 7, 2019
9 of 15

Thanks everyone! 

Upwork has been great so far. I have been talking to them since this whole thing started and they are gathering all the information they need for their 'investigation'. I am confident when they look at all the screenshots I have sent that they will see how unfair this all was. 

 

And even if they don't do anything, I am glad I stood up for myself. 

 

I am on track to become top rated soon and I will deal with his comment then. My success rate is 100% as it is, with 10+ years of 5 star reviews, almost 60 jobs completed and a lengthy portfolio. One crazy client won't take me down. Smiley Very Happy

tomzilla1
Community Guru
Tom Z Member Since: Jul 10, 2016
10 of 15

Kutos to you. I've been on here for almost 3 years and going through a similar situation. Don't sweat it.

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