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Initiate Video Call

Active Member
Yuriy H Member Since: Jul 7, 2018
11 of 15
After 1000-s of pressing CTRL+R all of sudden the video-chat window hass
popped up and I had ability to chat and present my ID etc. But why is it so
Goran V Moderator Member Since: Mar 24, 2017
12 of 15

Hi Yuriy,


Our team was working on resolving your problem and slowly pushing the fix. At the moment I still can't confirm that everything is resolved as our engineering team will need to double check everything. I`m happy to hear that you were able to complete your verification.

If you do notice any other information that can help our engineering team, feel free to update your ticket. Thank you.

Active Member
Almera B Member Since: Oct 25, 2019
13 of 15
Hi there,

I'm having the same issue. I've uploaded my Government ID and need to video chat but same as them, the start a chat green box takes me to a page where it says ask the automated robot. I need help for this.


Active Member
Yuriy H Member Since: Jul 7, 2018
14 of 15
Well to be true, Im frontend developer and I found what is the problem: bug
on Upwork site.

They give a request to 3rd party IP discovery services to find your
If that service for your country is overbusy, then it fails and in console
(press F12 if you're under windows and navigate to "console" tab in
developer tools) so in console you see an error "all providers busy" or a

I think I've reported it to Upwork, but seems they didn't take any actions
So I bypassed that place and -- voila -- the video popup appeared and I
demonstrated all my docs and passed the interview.

I hope Upwork will not perceive this action as any "hacking" and will fix
the bug
Aleksandar D Moderator Member Since: Mar 23, 2019
15 of 15

Hi Almera, and Yuriy,


Almera, I checked and it seems that you already have an open ticket for the issue you are experiencing and someone from our team already responded on the ticket. In the meantime, could you please try accessing the verification page on your desktop computer as well?


Yuriy, I checked but couldn't find enough information to submit a report. Could you please send me a PM with more information regarding the bug itself and the methods you used to bypass and I will make sure to send the report so that our team can investigate?


Thank you.

~ Aleksandar