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afrifa-fred
Community Member

Initiating a money trace

How do I get in contact with an upwork agent to initiate a money trace?

4 REPLIES 4
AveryO
Community Manager
Community Manager

Hi Fred, 

I'll be able to help you. Could you please confirm the Reference ID of the transaction that you are referring to so that I can check this for you. 


~ Avery
Upwork

Hi Avery, thanks for replying,

 

The reference ID is 275030712

 

pls help.

Hi Fred, 

I checked the transaction you are referring to and can confirm that the transaction was successful on our end. Please note that Direct to Local Bank transactions is processed within four business days. If the transaction still hasn't reflected on your account after eight business days, you can come back here, and our team will assist you further.

 

In the meantime, please read up on this help article for more information about Direct to Local Bank Timings and Fees.


~ Avery
Upwork

Ok but could it be possible that payment is being delayed at my bank. because of the payment confirmation e-mailers?

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