Instant Pay error

[Madala C]

Hi Guys,

I'm trying to withdraw via Instant Pay and get an error message regarding technical issues. Anyone else having this problem?

Thanks!

[Preston H]

I have a regular Chase checking account, and Instant Pay didn't work for me either.

[Avery O]

Hi Preston, 

I was unable to find any Instant Pay method on your account. Would you like for a ticket to be created so that we can look into why this did not work for you?

[Preston H]

re: "I was unable to find any Instant Pay method on your account."

That is correct. There is no Instant Pay method on my account. When I submitted my credit card number, it was rejected. Maybe the same thing that happened to me happened to the original poster. Or maybe it is something else. I posted a screenshot in the Instant Pay thread in the Announcements section. The error message I received is not unknown to the development team.

re: "Would you like for a ticket to be created so that we can look into why this did not work for you?"

No, don't worry about that.

But thank you for asking.

[Avery O]

Hi Madala, 

I have checked your account and can see that the the account you have added for instant pay was rejected. I have shared your account information with the team, and they will get in touch with you to assist you further with your concern. 

[Madala C]

Hi Avery,

Thank you for checking!

It does show Instant Pay listed as a payment method. I didn't get any error message about it being rejected when added. Is it because of the type of bank?

Thanks,
Madala

[Avery O]

Hi Madala, 

The team is currently looking into it, and will have more explanation as to the issue with this payment method. If you don't hear back within 24-hours, you can come back here, and our team will assist you further.

[Cutter J]

Avery-Could you check my account.  It is a Chase account:

[Bojan S]

Thank you for reaching out to us, Cutter.

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with this concern. 

[Cutter J]

Thank you!