Sep 24, 2019 06:51:15 PM by Madala C
Hi Guys,
I'm trying to withdraw via Instant Pay and get an error message regarding technical issues. Anyone else having this problem?
Thanks!
Sep 24, 2019 08:02:29 PM by Preston H
I have a regular Chase checking account, and Instant Pay didn't work for me either.
Sep 24, 2019 08:15:00 PM by Avery O
Hi Preston,
I was unable to find any Instant Pay method on your account. Would you like for a ticket to be created so that we can look into why this did not work for you?
Sep 24, 2019 08:23:37 PM Edited Sep 24, 2019 08:24:57 PM by Preston H
re: "I was unable to find any Instant Pay method on your account."
That is correct. There is no Instant Pay method on my account. When I submitted my credit card number, it was rejected. Maybe the same thing that happened to me happened to the original poster. Or maybe it is something else. I posted a screenshot in the Instant Pay thread in the Announcements section. The error message I received is not unknown to the development team.
re: "Would you like for a ticket to be created so that we can look into why this did not work for you?"
No, don't worry about that.
But thank you for asking.
Sep 24, 2019 08:10:04 PM by Avery O
Hi Madala,
I have checked your account and can see that the the account you have added for instant pay was rejected. I have shared your account information with the team, and they will get in touch with you to assist you further with your concern.
Sep 24, 2019 09:02:19 PM by Madala C
Hi Avery,
Thank you for checking!
It does show Instant Pay listed as a payment method. I didn't get any error message about it being rejected when added. Is it because of the type of bank?
Thanks,
Madala
Sep 24, 2019 10:03:02 PM by Avery O
Hi Madala,
The team is currently looking into it, and will have more explanation as to the issue with this payment method. If you don't hear back within 24-hours, you can come back here, and our team will assist you further.
Oct 28, 2019 12:51:26 PM by Bojan S
Thank you for reaching out to us, Cutter.
I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with this concern.
Sep 29, 2019 09:37:59 PM by Amy N
Doesn't work for me either. I have a US account and routinely receive debit card payments from other sources, but it says my card doesn't work for this. Is strange, because I have transaction notifications that clearly showed the test landing on my account. Oh well. Will just stick with the ACH deposit method.
Sep 29, 2019 10:38:52 PM by Tiffany S
Wendy N wrote:Doesn't work for me either. I have a US account and routinely receive debit card payments from other sources, but it says my card doesn't work for this. Is strange, because I have transaction notifications that clearly showed the test landing on my account. Oh well. Will just stick with the ACH deposit method.
Same here. Two different debit cards on different accounts were rejected, including the one I have attached to my PayPal account for instant transfer to my bank.
Sep 29, 2019 11:32:22 PM by Avery O
Hi Wendy, and Tiffany,
I'm sorry for the inconvenience this has caused you both. I have checked your account, and can see that you have both removed Instant Pay from your payment methods. Would you like for a ticket to be generated regarding your concern so that we can investigate this further, and assist you?
Sep 30, 2019 04:20:49 AM by Amy N
I didn't remove Instant Pay. I added it and it came back with a message saying it wasn't a valid account for this type transaction, which I know it is It's too late for my latest payment, but yes, if you can please open a ticket, maybe I'll be able to use it next time. Thanks!
Sep 30, 2019 04:35:57 AM by Goran V
Hi Wendy,
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.
Oct 19, 2019 01:27:31 AM by Amy N
Nov 12, 2019 06:35:21 AM by Maria Del Mar C
Yup yup! in the same boat here! I've been trying to get payments through but every time I try it says there is a technical error or something along those lines!
Nov 12, 2019 06:41:46 AM by Goran V
Hi Maria,
I`m sorry about the delay and the inconvenience this had caused you.
I have followed up with our team and one of our team members will reach out to you on your ticket as soon as possible to assist you further. Thank you.
Oct 14, 2019 08:27:37 PM by Jennifer P
I am having the same issue as everyone else below. I also opened a ticket for help and they told me to contact my bank. But my bank (Chase) said there shouldn't be a problem as I suspected since I don't have an issue with instant pay anywhere else outside of Upwork, venmo, paypal etc.
Oct 14, 2019 11:48:05 PM by Avery O
Hi Jennifer,
The Customer Support Team has reached out to you through an email support ticket to assist you further with your concern. I apologise for the trouble this has caused you.
Oct 19, 2019 07:02:18 PM Edited Nov 5, 2019 09:18:33 PM by Joanne P
Hi Jennifer,
I'm sorry about the delay in getting back to you. I have already followed up with the team that's handling your case and they'll get back to you directly on the same ticket. Thank you for your continued patience.
Oct 29, 2019 08:32:51 AM by Jennifer P
They got back to me but just keep saying the same thing. You are offering a service that doesn't work clearly.
Oct 30, 2019 02:06:40 PM by David M
I tried with my wells fargo account and it does not work either.
Oct 30, 2019 03:13:33 PM by Bojan S
Hi David,
One of our team members will reach out to you directly via a support ticket to advise you regarding this concern.
Thank you!
Oct 16, 2019 12:32:06 AM by Jorge H
Oct 16, 2019 01:17:57 AM by Goran V
Hi Jorge,
Our team has also shared additional instructions on your ticket. Please follow the instructions and follow up directly on your ticket with any additional questions so that our team can assist you further. Thank you.
Oct 30, 2019 03:34:32 PM by Tyler A
I'm having the same issue, already have an existing ticket. Disappointing, as I removed my previous payment preference, now have to wait an additional 3 days for that one to get verified again.
Oct 30, 2019 06:46:50 PM by Avery O
I'm sorry for the inconvenience this has caused you, Tyler. I'll go ahead and follow up with the team handling your case so that they can send you an update about your concern.
Oct 31, 2019 08:05:21 AM by Vladimir G
Hi everyone,
We appreciate your reports and once again apologize for the frustration the error preventing you from using Instant Pay has caused you. Our team implemented a fix for the issue today so please feel free to initiate a withdrawal and do let us know if you're still experiencing any problems.
Nov 3, 2019 04:29:29 PM by Jennifer P
Nov 3, 2019 06:13:54 PM by Avery O
Hi Jennifer,
I have shared your account information with the Customer Support Team, and they will reach out to you to assist you further with your concern. Thank you for sharing this with us so that it can be investigated further.
Nov 12, 2019 06:33:07 AM by Maria Del Mar C
I've been having the same issues with Instant Pay for weeks now, I called my bank and they said there is nothing wrong with their third party support, so I called upwork and they told they were having an issue with Mastercard cards, but its now the 3rd week and "Supposedly" it was resolved but nothing. At this point I think it is just an internal error that they have not been able to fix.
Nov 13, 2019 10:48:25 PM Edited Nov 13, 2019 11:25:34 PM by Avery O
Hello, I recently got a contract and I was supposed to get paid on the 13th. I set up auto payment and instant payment a couple days after my contract was started. I set up a schedule and everything, I filled the tax information as well. I waited the 5 days of securiity hold as well. But when I clicked get paid I keep getting the same error over and over again "We are Sorry! we are experiencing techinical problem and cannot process your request now. Please try again in a minute." This is a very frustrating situation, I need this money to pay bills. I tried what support said to clear cache and cookies. I even tried a different computer. My phone app as well.
To try to get things done I trying to see if my card information was correct and when I hit save changes the 3 day security hold was put on it yet again. I did not delete the method at all I simply checked to see if it was right. Now it says I have to wait 3 more days. I need my money very urgently. Has anyone had this issue and could tell me how to fix it?
Nov 13, 2019 11:28:32 PM by Avery O
Hi Aman,
I can see that your ticket is still open, and the team is yet to respond to your most recent reply. I will go ahead and follow up with them so that they can assist you further with your concern.
I apologise for the inconvenience this has caused you.
Nov 14, 2019 01:26:30 PM by Aman B
I have not recieved any response on my ticket yet. Is there anything I can do to speed up this process?
Nov 14, 2019 02:10:18 PM by Bojan S
I apologize for the delay in receiving an update, Aman.
I'll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Nov 14, 2019 02:11:46 PM by Aman B
Thank you so much for your assistance I am looking forward to a response.
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