Payment not working

Aman B · Nov 16, 2019 10:39:46 PM

hello,

I was told by customer support that I needed to get a verification badge to get paid. I did the whole process but I still cannot withdraw my funds. Is there some other hold on my account that I cannot see? This is such a frustrating process. I get the same error again and again.

Thank you,

Aman

**Edited for Community Guidelines**

Aleksandar D · Nov 16, 2019 11:59:49 PM

Hi Aman,

I'm sorry for the inconvenience this has caused you. I already followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully investigate the issue and respond accordingly. You will be notified of their response.

Thank you.

~ Aleksandar

Aman B · Nov 17, 2019 01:31:43 AM

The support team reached out to me saying the issue was fixed but I am still getting the same error. Please just let me know if the instant transfer service is just bugged or unavailable right now. I am getting no help from the support team. It looks like I have to wait for the bank transfer service to be ready in 3 days and try the bank transfer which is increibly frustrating because I will have to wait another week. Just unbelievable.

Jennifer P · Nov 21, 2019 05:51:49 AM

Don't bother this system of instant pay they created flat out doesn't work. I have been back and forth with Upwork and my bank since it was introduced. My bank says there is no reason why it shouldn't work on there end. Upwork keeps telling me it is fixed and it is not. I am at loss.

Juan S · Nov 21, 2019 03:04:49 PM

So do you transfer directly to your bank, then? Takes a bit longer and charges you extra, right? Any issues with these transfers?

Juan S · Nov 21, 2019 05:28:36 AM

When attempting to get instantly paid, there was an error in the app that read “We are sorry. We are experiencing technical difficulties and cannot process your request right now. Try again in a minute”. This has been a recurring issue for two weeks now! I have not been able to get paid for two weeks now. Has anyone experienced something similar? Please help!

Goran V · Nov 21, 2019 05:37:39 AM

Hi Juan,

Please allow up to 3 days for the verification to be completed and your payment method activated. If you`re still experiencing the same problem after 3 days let us know here. Thank you.

Juan S · Nov 21, 2019 06:59:29 AM

I’m letting you know that I’ve been having the issue for weeks now! This is the third time that I’ve received this message after those three days have passed.

Bojan S · Nov 21, 2019 07:15:47 AM

Hi Juan,

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your payment method.

Thank you for your patience.

~ Bojan

Juan S · Nov 21, 2019 03:02:24 PM

I appreciate any help! I keep getting the same error message that appears to suggest that there is a technical issue on Upwork's side. Is there something that suggests that I did something wrong when entering the payment information? I know that other freelancers have reported the same error message in the past, so perhaps this could provide clues to fix this issue.

Juan