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Re: Payment not working

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Juan S Member Since: Nov 21, 2019
51 of 65

I've gone through this process THREE times already! All with the same result: NOTHING! Please fix this issue!

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Juan S Member Since: Nov 21, 2019
52 of 65

Hello,

 

Upon attempting to get paid, I have been receiving a message that reads as follows: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute". This has been a recurring message ever since I joined upwork (~1 month ago). Obviously, it goes without saying that I have yet to get paid because of this! Has anyone experienced something similar? It appears to be a technical issue of Upwork's side, but was wondering if this may be due to some other factor.

 

I understand that there is a 3 day waiting period when adding a new payment method, but I have already gone through several of this and the same message appears. I appreciate any help!

Juan

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
53 of 65

Hi Juan, 

It looks like you just added your payment method for Instant Pay, and bank withdrawal on 21, and 22-November. You will be able to withdraw using these payment methods once the three-day security period is up. If there are any irregularities with the accounts you added come up during those three days, the team will reach out to you through an email with more information. 

If the issue persists after the three-day security period, please come back here, and the moderator at the time of your posting will assist you further.

 

ETA: Juan, as a gentle reminder, please refrain from posting the same in several threads, and/or boards in the Upwork Community as this is considered spam, and is not allowed as per our Community Guidelines. Thank you for your understanding!


-Avery
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Juan S Member Since: Nov 21, 2019
54 of 65
That is precisely what I have been trying to say. The issue has persisted for various attempts. Not sure why it will be different in 3 days. I did add a wire transfer earlier today and much recently, I tried to add another debit card, but had to remove it because it’s under my wife’s name. I know that other freelancers have had similar issues as well, so this seems to be a recurring issue!
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Jorge H Member Since: Oct 13, 2019
55 of 65
To anyone who keeps trying to get instant pay to work I would strongly recommend going for debit card method or PayPal route. This was never resolved for me and I wasted so much time trying to get “instant pay”. Trust me if you get the error message I doubt it will work and they will just keep asking you to do things that won’t resolve the issue. In that time your other payment method will probably be approved. Hope it may help anyone reading this.
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Juan S Member Since: Nov 21, 2019
56 of 65
Have you had any issues with wire transfers? I know they take longer, but perhaps this route is safer!
Appreciate the response!


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Moderator
Avery O Moderator Member Since: Nov 23, 2015
57 of 65

Hi Jorge, 


I can see that the team has reached out to you last October about your issue with using Instant Pay. It appears that the issue may be with your bank, and I want to check if this has been sorted out already? If so, does the issue persist for you even after checking this with your bank?


-Avery
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John R Member Since: Nov 22, 2019
58 of 65

Can someone contact me as well? I am getting an error message from upwork when I try and add my Chase Bank Visa Debit Card saying "Your card is not eligible for instant payouts. Please try a different payment method or contact your bank for help. Learn more about Instant Pay eligibility". When I call chase bank debit card specialist they inform me that they are seeing every single attempt for verification and that they are all getting approved, and that yes, my debit card is setup for instant pay. They told me to reach out to the merchant because the problem has to be on your side.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
59 of 65

Hi John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your payment method. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Michael C Member Since: Nov 26, 2019
60 of 65

I am having the same problem as John, and I also have a Chase bank account with a Chase Visa debit card. Can you have one of your agents reach out to me also please? Thank you!

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