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maddie007
Community Member

Instant Pay error

Hi Guys,

I'm trying to withdraw via Instant Pay and get an error message regarding technical issues. Anyone else having this problem?

 

Thanks!

64 REPLIES 64

hello,

 

I was told by customer support that I needed to get a verification badge to get paid. I did the whole process but I still cannot withdraw my funds. Is there some other hold on my account that I cannot see? This is such a frustrating process. I get the same error again and again. 

 

Thank you,

Aman

 

**Edited for Community Guidelines**

Hi Aman,

 

I'm sorry for the inconvenience this has caused you. I already followed up with the team handling your case and you can expect an update on your open ticket very soon. Please allow time for our team to carefully investigate the issue and respond accordingly. You will be notified of their response.

 

Thank you.

~ Aleksandar
Upwork

The support team reached out to me saying the issue was fixed but I am still getting the same error. Please just let me know if the instant transfer service is just bugged or unavailable right now. I am getting no help from the support team. It looks like I have to wait for the bank transfer service to be ready in 3 days and try the bank transfer which is increibly frustrating because I will have to wait another week. Just unbelievable. 

Don't bother this system of instant pay they created flat out doesn't work. I have been back and forth with Upwork and my bank since it was introduced. My bank says there is no reason why it shouldn't work on there end. Upwork keeps telling me it is fixed and it is not. I am at loss.

So do you transfer directly to your bank, then? Takes a bit longer and charges you extra, right? Any issues with these transfers?

jpsanc1
Community Member

When attempting to get instantly paid, there was an error in the app that read “We are sorry. We are experiencing technical difficulties and cannot process your request right now. Try again in a minute”. This has been a recurring issue for two weeks now! I have not been able to get paid for two weeks now. Has anyone experienced something similar? Please help!
g_vasilevski
Retired Team Member
Retired Team Member

Hi Juan,

 

Please allow up to 3 days for the verification to be completed and your payment method activated. If you`re still experiencing the same problem after 3 days let us know here. Thank you.

~ Goran
Upwork

I’m letting you know that I’ve been having the issue for weeks now! This is the third time that I’ve received this message after those three days have passed.
BojanS
Community Manager
Community Manager

Hi Juan,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your payment method.

 

Thank you for your patience. 

~ Bojan
Upwork
jpsanc1
Community Member

I appreciate any help! I keep getting the same error message that appears to suggest that there is a technical issue on Upwork's side. Is there something that suggests that I did something wrong when entering the payment information? I know that other freelancers have reported the same error message in the past, so perhaps this could provide clues to fix this issue.

 

Juan

I've gone through this process THREE times already! All with the same result: NOTHING! Please fix this issue!

jpsanc1
Community Member

Hello,

 

Upon attempting to get paid, I have been receiving a message that reads as follows: "We are sorry! We are experiencing a technical problem and cannot process your request right now. Please try again in a minute". This has been a recurring message ever since I joined upwork (~1 month ago). Obviously, it goes without saying that I have yet to get paid because of this! Has anyone experienced something similar? It appears to be a technical issue of Upwork's side, but was wondering if this may be due to some other factor.

 

I understand that there is a 3 day waiting period when adding a new payment method, but I have already gone through several of this and the same message appears. I appreciate any help!

Juan

AveryO
Community Manager
Community Manager

Hi Juan, 

It looks like you just added your payment method for Instant Pay, and bank withdrawal on 21, and 22-November. You will be able to withdraw using these payment methods once the three-day security period is up. If there are any irregularities with the accounts you added come up during those three days, the team will reach out to you through an email with more information. 

If the issue persists after the three-day security period, please come back here, and the moderator at the time of your posting will assist you further.

 

ETA: Juan, as a gentle reminder, please refrain from posting the same in several threads, and/or boards in the Upwork Community as this is considered spam, and is not allowed as per our Community Guidelines. Thank you for your understanding!


~ Avery
Upwork
jpsanc1
Community Member

That is precisely what I have been trying to say. The issue has persisted for various attempts. Not sure why it will be different in 3 days. I did add a wire transfer earlier today and much recently, I tried to add another debit card, but had to remove it because it’s under my wife’s name. I know that other freelancers have had similar issues as well, so this seems to be a recurring issue!

To anyone who keeps trying to get instant pay to work I would strongly recommend going for debit card method or PayPal route. This was never resolved for me and I wasted so much time trying to get “instant pay”. Trust me if you get the error message I doubt it will work and they will just keep asking you to do things that won’t resolve the issue. In that time your other payment method will probably be approved. Hope it may help anyone reading this.

Have you had any issues with wire transfers? I know they take longer, but perhaps this route is safer!
Appreciate the response!


Hi Jorge, 


I can see that the team has reached out to you last October about your issue with using Instant Pay. It appears that the issue may be with your bank, and I want to check if this has been sorted out already? If so, does the issue persist for you even after checking this with your bank?


~ Avery
Upwork
noded
Community Member

Can someone contact me as well? I am getting an error message from upwork when I try and add my Chase Bank Visa Debit Card saying "Your card is not eligible for instant payouts. Please try a different payment method or contact your bank for help. Learn more about Instant Pay eligibility". When I call chase bank debit card specialist they inform me that they are seeing every single attempt for verification and that they are all getting approved, and that yes, my debit card is setup for instant pay. They told me to reach out to the merchant because the problem has to be on your side.

BojanS
Community Manager
Community Manager

Hi John,

 

We'll have one of our agents reach out to you via a support ticket to assist you with setting up your payment method. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork

I am having the same problem as John, and I also have a Chase bank account with a Chase Visa debit card. Can you have one of your agents reach out to me also please? Thank you!

Hi Michael, 

I have shared your concern with the Customer Support Team and they will reach out to you to assist you further.

 

ETA: Michael, I looked into this further with the Customer Support Team and it looks like you have recently just added your Instant Pay method on 27-November, UTC. All payment methods that you add to your Upwork account go through a three-day security period before you can use it to withdraw your earnings. As such, this payment method should have been cleared of the security period on 30-November (provided it doesn't go through any issues). 

Could you please try adding the payment method again, and let me know if the issue persists once you try withdrawing your earnings? 


~ Avery
Upwork

Ah ok sure! I will try again next week since I already withdrew my earnings this week the regular way using ACH. Thank you for your assistance, I will report back here when I try again next week and let you know how it goes.

Ok I tried adding it again today and I got the same error! It said it was "ineligible" for instant pay, even though it is just a regular checking account with a regular debit card. I don't care that much since I can always transfer the money using the regular way, but it would be nice to have this feature 🙂

Hi Michael,

 

I'm sorry to hear that you were not able to use this payment option. One of our team members will reach out to you directly via a support ticket to assist you with setting up your payment method. 

 

Thank you for your patience. 

~ Bojan
Upwork

Looks like either someone on your end, or the banks end, fixed it because it let me add my card now! But this time it also said this: "Your debit card can be used for withdrawals but is not able to receive instant payments. Your funds may take up to 3 days to arrive. Please contact your card issuer for more info. Please select the check box below to continue."

 

So I guess that means it won't be instant, but rather 2-3 business days just like a regular ACH transfer? If so that means its pointless, but I have other debit cards that I added that didn't say that, so I guess I can still use it on my other accounts 🙂 It would be great though if you could get Chase bank to fix it or allow it! Thank you for your assistance.

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