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Instant Pay error

Active Member
Madala C Member Since: Jun 28, 2015
1 of 43

Hi Guys,

I'm trying to withdraw via Instant Pay and get an error message regarding technical issues. Anyone else having this problem?

 

Thanks!

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 43

I have a regular Chase checking account, and Instant Pay didn't work for me either.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 43

Hi Preston, 

I was unable to find any Instant Pay method on your account. Would you like for a ticket to be created so that we can look into why this did not work for you?


-Avery
Untitled
Community Guru
Preston H Member Since: Nov 24, 2014
4 of 43

re: "I was unable to find any Instant Pay method on your account."

 

That is correct. There is no Instant Pay method on my account. When I submitted my credit card number, it was rejected. Maybe the same thing that happened to me happened to the original poster. Or maybe it is something else. I posted a screenshot in the Instant Pay thread in the Announcements section. The error message I received is not unknown to the development team.

 

re: "Would you like for a ticket to be created so that we can look into why this did not work for you?"

 

No, don't worry about that.

But thank you for asking.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
5 of 43

Hi Madala, 


I have checked your account and can see that the the account you have added for instant pay was rejected. I have shared your account information with the team, and they will get in touch with you to assist you further with your concern. 


-Avery
Untitled
Active Member
Madala C Member Since: Jun 28, 2015
6 of 43

Hi Avery,

 

Thank you for checking!

 

It does show Instant Pay listed as a payment method. I didn't get any error message about it being rejected when added. Is it because of the type of bank?

 

Thanks,
Madala

Moderator
Avery O Moderator Member Since: Nov 23, 2015
7 of 43

Hi Madala, 

The team is currently looking into it, and will have more explanation as to the issue with this payment method. If you don't hear back within 24-hours, you can come back here, and our team will assist you further.


-Avery
Untitled
Active Member
Cutter J Member Since: Oct 28, 2019
8 of 43

Avery-Could you check my account.  It is a Chase account:

 

Instant Pay.jpg

 

 

 

 

 

 

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 43

Thank you for reaching out to us, Cutter.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with this concern. 

~ Bojan
Untitled
Active Member
Cutter J Member Since: Oct 28, 2019
10 of 43
Thank you!
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