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b4d8085e
Community Member

Invalid Reset Security Question Email

Rrl heartbroken. 

 

I forgot the answer to the security question. I need to reset the question. But the emails sent to me by the system are all invalid and expired.


I can't find any agent help, Chatbox only has AI. I need agent support. Or can anyone tell me the email address of upwork's help?

 

Cheers

1 REPLY 1
PradeepH
Moderator
Moderator

Hi Kaia,

 

Thank you for your message. I am sorry to hear about the trouble resetting the security questions. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

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