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Invalid beneficiary name on payment, and now i cant access support page

My payment been rejected because "Invalid beneficiary name". I want to know how to solve this problem, i put all the correct data on payment method. I use my own name for direct bank account.


And now i can't open support page https://support.upwork.com/login. It redirects me to my account back. It stay there for a few seconds, but it go back to dashboard. I try to clear cache and use another browser, same result.

Please help me to solve this.

Thank you

Retired Team Member
Retired Team Member

Hi Zukhrofi,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your payment method. Thank you.

~ Goran

oke thank you, i'll be waiting

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