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Invoices without address

Active Member
Bendik E Member Since: Mar 9, 2017
1 of 5

Upwork issued faulty invoice without the clients address. This invoice does not adhere to Norwegian laws and is not valid, and I am effectively breaking the law. The client is now unresponsive so I cant get a full address.........I have reached out to Upwork support but they do not seem to understand the issue and cannot "guarantee" that the client will respond....So now I am just breaking the tax laws in Norway because of Upworks invoices. Great. What should I do?


It is not possible to see if the client has a address before the invoices are issued, then the client doesent respond when I ask for an address...


It is a necessity to include a full address and/or company registration number in most european countries... How can Upwork generate invoices that blatantly breaks many European laws?

Goran V Moderator Member Since: Mar 24, 2017
2 of 5

Hi Bendik,


Both freelancer and client addresses is displayed on invoices issued by Upwork if the client is located in a VAT country. I can see that you also have a ticket for this and our team will assist you further directly on your ticket. Thank you.

Active Member
Bendik E Member Since: Mar 9, 2017
3 of 5
Hey, thanks for answering. I am aware that the address is displayed if the
client is in a VAT country. However, Norwegian laws don't differentiate
this in the same manner. According to my local tax laws, ALL invoices to
foreign clients need a full address. Not sure why you differentiate in that
manner, probably because of US tax laws.

I really find it disconcerting that a client can "hide" their address and
that Upwork doesn't show the address clearly on the invoices.

In the future, I will make it clear to clients that they need a full
address on their Upwork profile. However, I need to trust their word
because I can't see this before the invoice arrives.

Anyways, thanks for acknowledging my question.
Active Member
Nathalia Y Member Since: Jul 17, 2019
4 of 5

Sorry, we were unable to save your application. We were unable to process your proposal due to missing address information. Add your full address. 


How can I fix ths problem?

Avery O Moderator Member Since: Nov 23, 2015
5 of 5

Hi Nathalia, 

Before I proceed, could you please check if clearing your cookies, or using a different browser will resolve your issue? 

Let us know so that our team can assist you further!