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tonyarhr
Member

Is No Feedback Equivalent to Bad Feedback?

Hi!

So my success rating mysteriously dropped recently, and I have no idea why, other than the possibility that some clients elected not to leave any feedback.  Does Upwork consider no feedback the same as bad feedback? 

 

If so, this is frustrating because, based on bonuses paid and client messages, they have all been very pleased with my work.

 

Any info will be much appreciated.

 

Thanks!

 

ACCEPTED SOLUTION

Tonya, I believe a 'pattern' of closed contracts without feedback can lower Job Success. Normally, 2 jobs might not be a 'pattern', but if you don't have many jobs under your belt, then perhaps it would be.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

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18 REPLIES 18
lysis10
Member

No , if that were the case I wouldn't have 100%

Tonya, I believe a 'pattern' of closed contracts without feedback can lower Job Success. Normally, 2 jobs might not be a 'pattern', but if you don't have many jobs under your belt, then perhaps it would be.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

Tonya:

 

Depending on what you consider "bad feedback"...

 

...sometimes no feedback can be WORSE than bad feedback.

 

At least in terms of how it impacts your job success score.

 

I always want feedback from clients, even if it isn't perfect or even if it is what some people would consider poor feedback.

 

That's nearly always better for my job success score than no feedback.

 

But in terms of how a potential client may react to seeing your work history, I think no feedback would seem better than bad feedback.

Yes, no feedback lowers your JSS score. I have about 10 of 50 jobs that left zero feedback. Believe me, I tried all I could to get them to leave positive feedback! My score went from 98% to 90%. Now, I have a client who apparently was unhappy and decided leaving bad feedback was the way to express that Cat Mad and I am now kicked out of Top Rated freelancer land. It's absurd how it calculated and why should we care that much anyway? I'm willing to bet I still get just as much work and it makes no difference at all. 

 

I also have to say I am enjoying not getting a million invitations to interview now, I'm guessing due to my profile being dropped from the top of searches. My "reponsiveness" has also always been off, it's said โค๏ธ days since it was added a few years ago? I regularily reply within 24 hours! I've put in so many tickets about it I just gave up. I digress... 

 

If you're like me and close the contracts because of non-responsive clients, expect the score to go lower and lower. Then you get some not-great feedback and it goes even lower RAPIDLY. I'm choosing to ignore the JSS right now.


@Tilly P wrote:

Yes, no feedback lowers your JSS score. I have about 10 of 50 jobs that left zero feedback. Believe me, I tried all I could to get them to leave positive feedback! My score went from 98% to 90%. Now, I have a client who apparently was unhappy and decided leaving bad feedback was the way to express that Cat Mad and I am now kicked out of Top Rated freelancer land. It's absurd how it calculated and why should we care that much anyway? I'm willing to bet I still get just as much work and it makes no difference at all. 

 

I also have to say I am enjoying not getting a million invitations to interview now, I'm guessing due to my profile being dropped from the top of searches. My "reponsiveness" has also always been off, it's said โค๏ธ days since it was added a few years ago? I regularily reply within 24 hours! I've put in so many tickets about it I just gave up. I digress... 

 

If you're like me and close the contracts because of non-responsive clients, expect the score to go lower and lower. Then you get some not-great feedback and it goes even lower RAPIDLY. I'm choosing to ignore the JSS right now.




I thought you said you were leaving Upwork?

 

Anywho, TR people can have a rating removed so I don't know if you still have time. That customer that gave you bad feedback is unfortunate since they had 2 contracts open with you If there is still time I'd kill one of those.

Leaving Upwork will not be my choice at this point. How do you land jobs with a 75% JSS? I'm now on a nice little Upwork-induced vacation. I have worked over 50 jobs with nothing lower then 4 star feedback oh and steadily held the top rated title for YEARS! Doesn't mean anything when you have clients who dissapear and decide not to leave you feedback. The score also goes lower with paused contracts with long-term clients! It's absurd. The lack of feedback on contracts with non-responsive clients should be expunged from my profile. I shouldn't be held responsible, but with Upwork I've noticed the freelancers are the ones who suffer most.

 

I've been here since oDesk so I know a thing or two. It's pretty obvious the 20% fees changed on new contracts are what scared away all of the good work for the most part. I've had to beg for work, which is mediocre at best since June 2016. It's a shame. 

 

BTW: those two contracts with low feedback? Well, I negotiated to change to 4-star feedback. He knew it was unfair and inaccurate because my work is really good, I'm *very* responsive and reliable. It's too bad Upwork doesn't know it.


@Tilly P wrote:

 I have worked over 50 jobs with nothing lower then 4 star feedback


  1.  4 star feedback is bad feedback
  2. you do have less than 4 star feedback
  3. presumably all the feedback that you had removed was less than 4 stars

Um, 4-star feedback is NOT low feedback. I usually get 5 star ratings but was making an example. The feedback I had removed showed "project was canceled" as a comment, which I feel meant nothing and didn't need to be included. Had I known Upwork would have replaced it with "feedback removed" I NEVER would have requested that "perk" being a Top Rated freelancer. Just another example of Upwork caring more for the bottom line and not freelancers. 

 

Please don't make comments that aren't accurate, we have enough of that here.


@Tilly P wrote:

Leaving Upwork will not be my choice at this point. How do you land jobs with a 75% JSS? I'm now on a nice little Upwork-induced vacation. I have worked over 50 jobs with nothing lower then 4 star feedback oh and steadily held the top rated title for YEARS! Doesn't mean anything when you have clients who dissapear and decide not to leave you feedback. The score also goes lower with paused contracts with long-term clients! It's absurd. The lack of feedback on contracts with non-responsive clients should be expunged from my profile. I shouldn't be held responsible, but with Upwork I've noticed the freelancers are the ones who suffer most.

 

I've been here since oDesk so I know a thing or two. It's pretty obvious the 20% fees changed on new contracts are what scared away all of the good work for the most part. I've had to beg for work, which is mediocre at best since June 2016. It's a shame. 

 

BTW: those two contracts with low feedback? Well, I negotiated to change to 4-star feedback. He knew it was unfair and inaccurate because my work is really good, I'm *very* responsive and reliable. It's too bad Upwork doesn't know it.


 You mean you got low feedback and asked your client to change your feedback to something better?

 

If that's the case, it doesn't change the client's original "private" feedback, which was probably bad, and will be affecting your JSS.

 

(Also, as a client, I've never had a freelancer try this on me (because it's rare for me to need to give less than 5 stars anyway) but if they did I would refuse and then I certainly wouldn't work with that freelancer again. If I've given less than 5 stars I've thought very hard about it.)

Tilly wrote, "It's pretty obvious the 20% fees changed on new contracts are what scared away all of the good work for the most part." That's not obvious to me, since freelancers pay the 20%, not clients. You can certainly argue that a lot of freelancers raised their fees to make up for that increase, but unless the job is so specialized that only a few freelancers will bid on it, there will always be a spread in the fees proposed that the client can choose from.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

This is most disheartening.


@John K wrote:

Tonya, I believe a 'pattern' of closed contracts without feedback can lower Job Success. Normally, 2 jobs might not be a 'pattern', but if you don't have many jobs under your belt, then perhaps it would be.


I got my first job on UpWork with a very strange client who was indecisive from the start and balked at my charging time for discussing requirements, demanded a refund, disputed my 1.2 hours (I won the dispute).  Now I have only one job in my history, for 1 hour, with no rating.  I haven't had an invite since. 

 

Am I dead in the water?

Dawn: Are you dead in the water after a single job with no rating?

 

Not at all!

 

You are just getting started. Hardly any clients would care one way or another about that one job. Done even think about it. Just keep applying to appropriate jobs with great cover letters. Continue to improve your portfolio and profile page.

 

If you want success here, you will find it. Remember that every successful Upwork freelancer was once exactly where you are now.

Thanks for the uplift, Preston.  I will keep the faith and press on!  An invite soon would help!
~D

She's actually lucky. He didn't close the contract so now she can and hope he doesn't rate her.

Well, the job ended--not sure if that is the same as closing the contract.  I was prompted to leave a rating for the client at that point, but opted not to, for a couple of reasons.  Maybe because it was a dispute (?),  the instructions said that until I posted my rating of the client, her rating of me would not be posted.  I figured that trashing my first client would reflect poorly on me, thus would not be a wise move.  Second, if I don't rate her, her rating of me won't show, either.  She's probably pretty cheesed that she got nothing and that I prevailed in the dispute; there's little chance that it's a good rating.

vladag
Community Manager
Community Manager

Hi Dawn,

 

To clarify, clients can leave their feedback even if the freelancer doesn't. The message you saw referred to your client's feedback not being displayed publicly before you left feedback for them, or until 14 days pass from the date the contract was closed. You can read more about Upwork's feedback policy in this Help article and I'd strongly advise you to review these resources in order to successfully build your career on Upwork.

Untitled


@Vladimir G wrote:

Hi Dawn,

 

To clarify, clients can leave their feedback even if the freelancer doesn't. The message you saw referred to your client's feedback not being displayed publicly before you left feedback for them, or until 14 days pass from the date the contract was closed. You can read more about Upwork's feedback policy in this Help article and I'd strongly advise you to review these resources in order to successfully build your career on Upwork.


 Oh gee.  Now what should I do?  I have to gamble on whether she decided to leave feedback or not.  My thought is that no feedback from her is better than bad feedback.  But if she leaves bad feedback and I leave no feedback...is that worse than mutual bad feedback?


@Dawn T wrote:
 Oh gee.  Now what should I do?  I have to gamble on whether she decided to leave feedback or not.  My thought is that no feedback from her is better than bad feedback.  But if she leaves bad feedback and I leave no feedback...is that worse than mutual bad feedback?

 You have the ability to respond to a client's feedback so people can hear your side of the story. Just don't go off on a rant. Keep it nice and calm as well as professional and you will be fine.

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