🐈 Community
» Forums » Freelancers » Is a 4.2 review bad?
Page options
zehraabdulla
Member

Is a 4.2 review bad?

Hi,

 

I have been on Upwork for almost a year now, and have been doing relatively well, having acheived Top Rated Status early on. So far, I have received 5 star revies from every one of my clients (40+).

 

Recently, however I completed a job for a client who appeared to be satisfied with my work and promised future work as well, but left me a 4.2 rating. Upon further enquiry, she responded that she believes 4.2 is excellent and that she does not rate anybody 100%! 

 

I am a bit concerned as to the impact this could have on my JSS, and whether I should let the rating be, or have it removed. Any inputs would be appreciated.

 

Thanks!

ACCEPTED SOLUTION
lysis10
Member

I've had plenty but the stars don't matter. It's that private feedback and that 1-10 option they choose if they recommend you. If they still choose a 9 it's probably not going to hurt much but if they go to 5 or 6 it's probably not gonna be good.

View solution in original post

8 REPLIES 8
lysis10
Member

I've had plenty but the stars don't matter. It's that private feedback and that 1-10 option they choose if they recommend you. If they still choose a 9 it's probably not going to hurt much but if they go to 5 or 6 it's probably not gonna be good.

re: "Is a 4.2 review bad?"

 

No.

That is NOT a bad review.

 

And Jennifer is right, a public star average of 4.2 is perfectly fine for your Job Success Score.

 

You can have a Job Success Score of 100% and still have many low 4.* scores.

 

I know, because I do.

Zehra, in keeping with what Jennifer pointed out, wait until your Job Success drops significantly before you consider removing a feedback. Assuming you're top rated, you can only do this once every 3 months, so don't do it unless it's necessary to rehabilitate your JS.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
versailles
Member

5 tends to be the norm. Everything else looks like a so-so rating. JSS probably sees a 4.2 as not so good, this, however, has to be mitigated by the fact that the private feedback left by the client, especially the 0-10 rating about how likely they would recommend you, seems to be the main factor in JSS.

 

This client may have left you a 10/10 as private rating (yay!) and a 4.2 as a public rating (bummer!).

 

But then, I understand her logic. Maybe for her, 5 is for exceptional circumstances.

-----------
"Where darkness shines like dazzling light"   —William Ashbless
barada00
Member


@Zehra A wrote:

Hi,

 

I have been on Upwork for almost a year now, and have been doing relatively well, having acheived Top Rated Status early on. So far, I have received 5 star revies from every one of my clients (40+).

 

Recently, however I completed a job for a client who appeared to be satisfied with my work and promised future work as well, but left me a 4.2 rating. Upon further enquiry, she responded that she believes 4.2 is excellent and that she does not rate anybody 100%! 

 

I am a bit concerned as to the impact this could have on my JSS, and whether I should let the rating be, or have it removed. Any inputs would be appreciated.

 

Thanks!


1- Any rating less than 5 is a bad rating. This is my personal opinion of course.

2- I wouldn't work with her again. Ever!

3- I would check the ratings clients give and receive before starting a contract from now on.

I cannot agree more with Baris on point #3. Before working with a client I would check their rating habit. If they give freelancers mostly under 5 star reviews then it's feasible that you will be rated within that range (if you're not a Superman/Wonderwoman).

Thanks for all your input! I am definitely weary about working with her again and will be checking clients feedback patterns from now on. Its the first time something like this has happened so am a bit surprised/dissapointed.

 

Keeping my fingers crossed for impact on JSS! Thanks again!

A score of 5 is a meaningless rating.

 

A score of 5 doesn't indicate that a client thoughtfully considered the freelancer's performance in each of 6 performance categories and seriously considered the freelancer to be perfect in all six.

 

When I see a score of less than a perfect 5, then I am willing to believe the client thoughtfully and meaningfully evaluated the freelancer.