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dyumnin
Community Member

Is client notified of overtime?

When, with clients approval, I exceed the weekly limit, Is the client informed about it and given the option of giving a bonus at the time of payment or do I need to follow up separately on this?

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ashrafkhan81
Community Member

I've had two such instances where I exceeded the weekly limit and both times the client paid an additional amount as a bonus to cover the extra hours. So, I am quite positive that the client is informed and is presented with an option to pay the extra hours as bonus, as I never had to follow up for the extra hours. 

 

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bilsim
Community Member

Bonus is different to expanded weekly limit, are you mixing terminology?

 

In any case, the client will see your total logged hours before having an opportunity to approve it.

 

Bonus is paid at client's own discretion if they think you did an exceptionally good work, and it has nothing to do with the weekly limit.

sofia2008
Community Member

You need to ask for bonus  

Manual time won't get billed either, if you're over the weekly limit that the client set - the client needs to increase this. The OP should have requested this before putting in any extra time, but since he's already worked the additional hours, he needs to follow up with the client and ask for the overtime to be paid as a bonus.

Thanks, I modified my answer.

wlyonsatl
Community Member

You can ask the client to increase your allowable work hours for the week, in which case the "extra" hours you track on TimeTracker can be protected by Upwork's excellent payment protection.

 

Or you can hope the client will approve excess work time they have not authorized on Upwork's system. They are not obliged to approve payment for such work time, even if they tell you they will. Only if the client increases the authorized weekly hours on Upwork's system will your work time be covered by payment protection. Bonuses and manual hours are not covered by payment protection.

 

I choose the first option when I expect my work time in a particular week will be above the limit set by the client. If they don't want to increase that limit, I tell them the Upwork work week re-starts each Monday, so I can wait til then to get back to work on their project.

 

ashrafkhan81
Community Member

I've had two such instances where I exceeded the weekly limit and both times the client paid an additional amount as a bonus to cover the extra hours. So, I am quite positive that the client is informed and is presented with an option to pay the extra hours as bonus, as I never had to follow up for the extra hours. 

 

I have access to client account but I am not seeing this anywhere. I want to be able to show the data to support why I need additional hours or why it needs to get paid without compiling screenshots. ๐Ÿ˜ž 

re: "I have access to client account but I am not seeing this anywhere."

 

Upwork users do not access the accounts of OTHER users. If they do so, they can be terminated from the platform. Therefore, I assume you mean that you have access to the client aspect of your own login account. You are, of course, not accessing the account of a client you are working for.

 

A client doesn't have a special screen that shows hours that go beyond the maximum allowed per week. But the client CAN see this if he looks at the hourly work diary for a freelancer.

 

No freelancer should count on an automated notification. I do NOT think there is a notification.

 

A freelancer should proactively ask the client to increase the number of hours. Or stop working.

Hi, yes I only have access as part of a team and not via their log in
credentials. Sorry for the confusion.

I would have to revisit my work hours with the client if it continues to
exceed my current hours. It is fluctuating so I would have to observe a
trend first.

Thanks for the help!
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