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Is funded milestone secured?

dragan74
Community Leader

So I had a client and a milestone opened 3 months ago.. He had verified payment method and funded the entire sum.

 

He was absent, and we recently did a project. All was fine. But it turned out that the project was easier than thought, and we agreed the price to go 20% down.

 

IN that moment... the client managed to edit the milestone funds and lowered them 20%. I accepted and we closed the contract.

 

-----------------------------------------------

 

But the question is... we are not secured when milestone is funded? I thought that we are secured ? So the client can open a milestone and fund it... once we finish the job he can just cancel it and avoid paying?

 

Have I understood well?

ACCEPTED SOLUTION
kochubei_valeria
Community Manager
Community Manager

Hi Dragan,

 

The client can edit the amount when they release the funds and release a partial payment. However, when they close the contract you see a request to approve the refund of the remaining funds in Escrow back to the client. You have 7 days to either approve refund or dispute. If you do nothing, the funds are refunded to the client after 7 days.

~ Valeria
Upwork

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