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thatsnotmustard
Community Member

Is it common for client accounts to be suspended for no good reason?

A fairly new (to me) client had her account suspended recently. She tells me she doesn't know why it happened, and that she and several of her freelancers have tried contacting Upwork about the issue to no avail. I made clear that I would only work with her through Upwork, so she said she would hire me through a friend's account. 

 

The friend sent me an invitation to interview, and I responded. Meanwhile, the client has emailed me a link to the live document, and she wants to know when the work will be finished. Her friend still hasn't even hired me for the job. I'm beginning to suspect the client is looking for free work. Perhaps she's done the same in the past, and that's why her account is suspended? 

 

I'm not sure whether to tell her that her friend needs to hire me first, or just to tell her I'm no longer available for the job. Does the situation sound sketchy to you? Or is it more common than I think for client accounts to be suspended with no explanation or response from Upwork?

8 REPLIES 8
mwiggenhorn
Community Member

The so-called client got an email explaining her suspension.  There are red flags all over this - I would run, not walk, away from this situation.

Thank you, that's what I was afraid of! I'm a very part-time freelancer, so I haven't ever encountered a situation like this before. Would you email an explanation of why you aren't going to continue working with the client, or just block them and move on?

I would report the whole thing to Upwork. Under no circumstances should you accept the contract from "The Friend" even if they do hire you, it is a circumvention of the client's account suspension (if the "friend" is not even the client themself with a duplicate account!)

 

Don't get yourself dragged into someone else's drama, politely and firmly tell the client you will be pleased to work with her as soon as she has sorted out her Upwork issues, but Upwork has advised you to not work on the contract under any guise until that is the case.

 

jcullinan
Community Member

Solid advice from Petra. I'd just add that the principle is the same no matter what the client's excuse:

 

No Contract? NO WORK.


@Jess C wrote:

Solid advice from Petra. I'd just add that the principle is the same no matter what the client's excuse:

 

No Contract? NO WORK.


 I always have mixed feelings when I see this. It's good advice. It should be the norm.

 

But, in practice, I work without contracts all the time and I always get paid.


@Tiffany S wrote:

@Jess C wrote:

Solid advice from Petra. I'd just add that the principle is the same no matter what the client's excuse:

 

No Contract? NO WORK.


 I always have mixed feelings when I see this. It's good advice. It should be the norm.

 

But, in practice, I work without contracts all the time and I always get paid.


 Me too. Or without funded milestones etc.

This is a case of "Do as we say, don't do as we do!" because if (or when) you or I fall flat on our face because of it one of these days we'll do so having known the risks.

 

There is a difference between taking a calculated risk from a position of experience, or even just being a little reckless (I am ๐Ÿ˜‰ ) and relatively blindly meandering into a situation that may end badly...

 


@Petra R wrote:

@Tiffany S wrote:

@Jess C wrote:

Solid advice from Petra. I'd just add that the principle is the same no matter what the client's excuse:

 

No Contract? NO WORK.


 I always have mixed feelings when I see this. It's good advice. It should be the norm.

 

But, in practice, I work without contracts all the time and I always get paid.


 Me too. Or without funded milestones etc.

This is a case of "Do as we say, don't do as we do!" because if (or when) you or I fall flat on our face because of it one of these days we'll do so having known the risks.

 

There is a difference between taking a calculated risk from a position of experience, or even just being a little reckless (I am ๐Ÿ˜‰ ) and relatively blindly meandering into a situation that may end badly...

 


For an established client relationship, I'm willing to take some risks. Not so much with a brand new one, and certainly not as advice for those newer to the platform or freelance work in general. The "Clients from He!!" website exists for a reason!


@Jess C wrote:

@Petra R wrote:

@Tiffany S wrote:

@Jess C wrote:

Solid advice from Petra. I'd just add that the principle is the same no matter what the client's excuse:

 

No Contract? NO WORK.


 I always have mixed feelings when I see this. It's good advice. It should be the norm.

 

But, in practice, I work without contracts all the time and I always get paid.


 Me too. Or without funded milestones etc.

This is a case of "Do as we say, don't do as we do!" because if (or when) you or I fall flat on our face because of it one of these days we'll do so having known the risks.

 

There is a difference between taking a calculated risk from a position of experience, or even just being a little reckless (I am ๐Ÿ˜‰ ) and relatively blindly meandering into a situation that may end badly...

 


For an established client relationship, I'm willing to take some risks. Not so much with a brand new one, and certainly not as advice for those newer to the platform or freelance work in general. The "Clients from He!!" website exists for a reason!


 Agree.

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