Hi Muhammad Umair,
Your client gave you a good review. If in case they need to update the feedback they left for you, you can enable it from your end. Once you enable your client to change their feedback, they will have 14 days to make any changes. The window for making changes stays open the full 14 days and your client can make multiple changes during this period. Here's the help article for more information.
Hi Muhammad Umair,
Your client gave you a good review. If in case they need to update the feedback they left for you, you can enable it from your end. Once you enable your client to change their feedback, they will have 14 days to make any changes. The window for making changes stays open the full 14 days and your client can make multiple changes during this period. Here's the help article for more information.
Hi Will,
Changes can only be made to public feedback. Private feedback remains on file, and cannot be edited.
Thank you.
Another note on this topic, because I think it is important to have some perspective.
I don't think the original poster is a bad person. I think he is probably an excellent freelancer. But like MANY people, he thinks that scores should be all fives, and that's simply not the case.
If you look at his profile you will see a score of 4 (which he mentioned in the original post) and you will see MANY MANY five-score reviews. Maybe all the other reviews are 5 stars.
So I'm sure he is a great freelancer.
But what people should understand - and this is true for myself as a freelancer as well as the original poster and everybody else - is that the review with a 4 is probably a more sincere, thoughtful, meaningful show of appreciation than all of the 5-star scores.
Think carefully about what the star average means:
A client was asked to put down star scores in SIX different areas:
Now, I understand that not EVERYBODY thinks the same way about scoring, but many people DO think this way: That a perfect "5" means that the freelancer was "perfect" in that specific category.
But nobody is perfect in everything.
I'm not.
The original poster, if we asked him, he would probably admit that he isn't perfect.
Does that mean you don't deserve a "five", if you aren't "perfect"?
The way many people see scoring, the answer is: Yes.
Other people are not so firm on that.
Other people might feel that if they - as a freelancer - didn't make any clear mistakes in a given category - they should get a 5.
That's cool. I get it that there are people who look at scoring differently.
But that doesn't change the fact that the INTENT of Upwork's scoring system is to provide some "spread" between different freelancers to help clients have a better idea of differences.
Think about some of your favorite sports or scored TV shows or websites... Wouldn't you be disappointed if there wasn't some "spread" between good, better and best?
What about RottenTomatoes.com? What if MOST movies had a score of "100%", and the site basically gave every movie 100%, and then gave SOME movies a 90% score? That would be a lot less interesting.
The overwhelming majority of times if you see all 5's, it doesn't mean that a client thoughtfully considered each and every category and decided that the freelancer was "perfect" in every single category.
So one could argue that all 5-star scores are somewhat "dishonest" and "meaningless." Maybe they just mean a client was being polite or trying to get through the "close contract" process without making waves.
