Thank you for your question, Sarfaraz.
As part of our Terms of Service, we reserve the right to ask any Upwork user to verify their identity at any time. We do this because it is a critical part of maintaining a trusted online global workplace and helps to keep Upwork secure and fraud-free. Submitting a valid government-issued ID is a part of this process. Rest Assured that access to the information you provide during identity verification is handled exclusively by Upwork agents who have passed strict background checks and our secure, third-party vendor’s automated checks.
Ummmm.. you don't need a copy of my Drivers license or any other ID to confirm my location.. Why can't you take a credit card without charging it and just validate the address? Heck, charge a nominal fee. You can't get a CC in another country without haveing a residence there (at least not easily). Or why don't you accept utility bills with name and address? I can very easily upload a fake drivers license and use the same fake name on my account.. there is really zerro logic behind this requirement .. you probably lost a huge amount of customers, including myself.. but go on and continue preaching what your company tells you.. instead of acknowleging the crappy policy and just stating that..
We routinely ask freelancers and clients to verify their identities to help protect our community and ensure that Upwork stays safe and secure. This is covered by the Upwork Terms of Service. We do this because it is a critical part of maintaining a trusted online global workplace and keeping Upwork safe and fraud-free.
Thanks for sharing your thoughts with us about the verification process.
It looks a little bit weird, that website requests ID just to apply for a potential job. ID, passport etc contain enough information to stole identity. Definitily, they can identify location easely over the phone. What is the reason to request so many documnets?????
For jobs with a U.S.-location requirement, freelancers who apply for these jobs are requested to do a one-time location verification. If you are uncomfortable providing your information, you have the option of applying to other jobs that do not have this requirement.
@Avery O wrote:
If you are uncomfortable providing your information, you have the option of applying to other jobs that do not have this requirement.
@Avery, this isn't entirely true. I "did" provide my ID to them, for some reason they weren't able to verify, and so they opted to put my account on "hold" (instead of simply leaving it unverified) disallowing me from applying to ANY jobs. Then they asked me for MORE personal data and documents. I'm now regretting uploading my ID in the first place.
So perhaps what you say is true that you can apply to other jobs if you NEVER give them your ID in the first place.
I guess the upcoming IPO is giving them pressure to prove that they actually have the number of users they've been claiming.
I think it's more that the upcoming IPO is putting pressure on Upwork to verify that users are, in fact, who and where they say they are. There has always been a problem with "fake freelancers" and more recently freelancers who sell or rent their profiles to others.
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